Definitely Customer Friendly
February 3, 2018
I purchased a Q50 AWD. I've driven Acura TLs for the past 10 years and went there first, thinking I'd probably buy another. Their customer service has been good, so figured I'd stay. Well, dealing with them on purchasing a new car was like pulling teeth. They acted like they were doing us a favor. We had to haggle, argue, you name it, to get a decent price and trade-in from them. So I decided to to to your dealership, look at your AWD vehicles and see what you would do. When I walked in, Will met me at the door and asked a few questions. So polite. We went to his office and he looked at your inventory then took me to look at the car that I eventually bought. He was so helpful, and not pushy. It was a completely stress free situation. I could not believe the difference in the way I was treated. And there was no reason to haggle over the price. I felt like he was giving me a fair trade-in (I'd looked at Kelley Blue Book and knew the range it should be in), and I thought the price he quoted was fair. Will then had me drive it home so I could see how it handled on the curvy road I have to drive home on, see how it did on our steep driveway, and show it to my husband. When my husband and I went back to the dealership, again Will was not pushy and it was stress free. So, we ended up buying the vehicle. I truly believe your slogan now, "customer friendly" because that was the way I felt from the moment I first walked into your dealership.