As usual, my visit to Passport Infiniti, Alexandria, VA; for car service was above reproach. My service representative, Mr. Gary Drummond, always treats me like family on every visit. He's continually concerned with my comfort and quick in and out quality service.
If you haven't experienced the Passport Infiniti Vehicle Service Team, do so today!
Very reliable and also extremely comfortable!
by Louie McDonald from Pineville, La
October 5, 2018
This car is what we've worked towards all our life. It is very nice and luxurious, rides so well, and we absolutely love the value with all the amenities!
My sales person Betty was awesome but really reflective of the overall staff. She understood my requirements and worked with me to stay within my budget.
Has all the latest gagets.
by Superdad144 from Broadalbin,NY
September 29, 2018
Very user friendly ,This car also has lane assist back up camera side view camera it is the limited addition so does have the padded doors the videos for the grandchildren the only thing does not have as a towbar onto it.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Smooth driving SUV
by vaz from PORTER RANCH
December 11, 2018
This drives more like a car than a SUV. Love the inside. and outside. The car cameras are great but can be confusing when multiple views are on. Otherwise the car has been wonderful so far.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
New car purchase
by Mok from Orland Park
July 20, 2018
This vehicle has very comfortable seating, including third row. It has a nice sleek design and comes with several great technology options. The cars reputation for performance and reliability is excellent.
Passport infinity is the best place to get your cars or trucks fixed. Customers service outstanding, they also take great care of your car or truck. Their service writers are wonderful and there part department guys are magnificent. Everyone in the dealership knows how to treat their customers. For the technicians, I don't know what else to say, because these guys really really know their jobs, their just wonderful people.
Perfect Family Vehicle
by Luds from Chandler, AZ
May 23, 2018
This is my favorite vehicle. Just the right size to drive my kids and their friends around. My QX60 is very comfortable and we love the sound system.
I went into the Passport Infinity of Alexandria showroom to look at the QX50. I didn’t expect to purchase a vehicle at that time but the amazing service from Brian and Jayda helped convince me to purchase the car that day. I got a great deal and everyone there made the buying process so easy!
The Passport INFINITI Team was superb!! I worked directly with Glenda and she went above and beyond!!! They were honest and realistic in their sales approach and I appreciated that above all else! They have a lifetime customer in me!
So after having troubles with the first dealership I decided to try out Passport and the first thing I was greeted with a smile and pleasant tone and manner by Garry Drummond. He is the true meaning of customer service... Mind You I was already pissed and ready to go off From the first dealership. I had a check engine light and just wanted some straight answers and no bulls. Garry assured me I would be able to go to work while my car was worked on. He kept me up to date on everything from beginning to end. I could have spent all my money there and not care because of great I was treated. Am a true and loyal customer and refuse to have anyone work on my car. Am telling you this man needs to be promoted. Thanks again.
This is where I bought my infinity ( used) and therefore I have been taking my car there since I bought it in 2016. They have been excellent in oil and filter change. They send me reminders and always process my car in a timely fashion while my toddler and I wait in their very exquisite waiting room. I think they should be also giving some discount or coupons to regular customers to keep their business. Thanks.
I had my car serviced at Suitland Infiniti on November 27. I appreciated the excellent customer service and updates by my service advisor, Kenji Evasco! I was prepared to rent a car since the repair on my car was not going to be finished until the next day. However, I was delighted when I arrived and found out that a loaner car was available. Thank you Suitland Infiniti for your excellent customer service!
Comfort, practicality, and style
by MB from NJ
April 30, 2018
We recently leased this car and are very happy with our choice. It’s a safe and practical family car that is also a pleasure to drive.
by Sherry “Karima” No Longer A “BMW” fan from Fort Washington,Md
November 21, 2018
4.7 (46 reviews)
The best customer service ever!! You know the Salesperson which was Duane Mcrae has done his job when you walk into a dealership with no real intention of buying a car and leave with brand new 2019 QX50 !!
Information given about the infinity and my options yet no pressure was very impressive.
They’re teamwork was genuine. I met so many of the sales team and everyone made me feel so welcomed with a hello we’re here to give you great friendly service. No hard sales pitch only an abundance of information which was the deciding factor to purchase my new 2019 QX50 Let me mention just a few of the staff that were so down to earth yet professionalism at it’s best. Duane my Sales Advisor, Anthony Boo who walked me through everything I needed to know about the many features my new car offers, these two gentlemen were with me, checking on me through the entire process .
Last there is Esa, the General Manger, who said he would take care of things and not to worry. He was good on his word, he worked with the finance putting me in the new car of my CHOICE! I know this review might seem long but there aren’t enough adjectives to decribe my experience with Infinity of Suitland. Thank you! Looking forward to the same quality of service from your Customer Care Department.⭐️⭐️⭐️⭐️⭐️
Went in seeing they have a lot of specials for the holidays. Called and talked with Simon to test drive a new QX50. Showed up the next day at our time and he had the car ready to go. Took it for a test drive and talked me through the options and what made the car stand out from others. Talked with him and Moses about a deal and they worked with me over Thanksgiving to get the deal I felt comfortable with. No pressure and very friendly. I would for sure recommend Simon and Moses to friends and family!
I love the perks of this car.
by Thomas from Chicago , IL.
June 2, 2018
I love the fact that this car is able to accommodate, my daughter,her husband and two children. Now we can ride in one car. Yay!
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Just bought used Toyota Camry from Cowles Nissan. The salesman name Rusty was very honest professional answering every question we had just the best salesman I had ever encountered. He has many years of experience. He didn’t pressure us to buy the car. He was very patient with us and very knowledgeable of the cars and everything we were asking. If you need to buy a car I recommend going to Rusty. Thanks for everything Resty.
Awesome SUV 3 row glad I bought it
by Alan go dubs from Watsonville,CA
November 5, 2018
Super happy I bought this amazing SUV. I test drove all competitive vehicles and chose this over them all and glad I did. I considered an Audi Q7 but this was $15k less expensive.
After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyable. I truly recommend them.
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