The rating I gave was very good because this experience was an exceptional one and the first time with a luxury vechicle and top rated dealership. I was recommended to the Pepe Infinity dealership my a family member who does business there and I will refer others to that dealership as well in the future.
From the moment I drove in the dealership I received friendly and professional service. Alex, my service technician, knew me by name and welcomed me. Alex walked through the service with me and helped to make it a great experience. Pepe Infiniti Service delivers a 5 Star experience.
We had the Best buying experience with Mark Ferguson..he is an awesome sale person..who take our demand very seriously and tried to meet all our need..he is extremely patience and a man that keep his words. We had purchased a preowned certify 2019 Qx50 with only 7000 miles include all the bells and whistles for $44k. We live an hour and half from the dealer therefore we won???t need their free oil change and we had addressed that to Mark to see if he can do any better on the price..and he as a man of his words, talked to the manager and marked the price down $500 less and I still have the same warranty with free oil change for a year..my fiance complained abt a rough half xxx paint job on the base of the bumper..he said he will take care of it..and he did..smooth as a baby xxx..Chris Frey the Finance manager also an awesome person too. Thanks Pepe INFINITI for the Best service We weren???t too fond of the woman that sit in the front desk, she wasn???t too happy to be Greeting the customers..otherwise an absolutely 4.5 stars Su & Jenny
Despite a pretty xxxxty experience with their parts department, my service advisor continues to save the day. Alex is very professional and is extremely helpful/communicative about my service visits each and every time.
Working with Steve Goldberg was excellent. He was extremely communicative throughout the entire experience and very kind to my family on the day of our signing. No question was left unanswered and made sure we were well taken care of every step of the way. Very clean and quality dealership!
Diana was my sales associate, she was extremely knowledgeable about the vehicle I was intrested in(qx60). Once we sat in her office I felt no pressure or pushy sales tactics. I believe she got me the best deal possible on the vehicle. Once the purchase was complete she gave me a comprehensive overview of the vehicle. Additionally she hooked up my phone to the bluetooth,and scheduele my first service for the car. I highly recommend using Diana for your next purchase.
Excellent customer service from the moment you walk in the dealer till the moment you get approved and the moment you get the call to receive your vehicle. Thank you to Jose for his extravagant service in finding away to get me the vehicle I wanted. In a scale from 1-10 I’ll give a 10+ because of the way your handle the situation and also thanks to the financial team also in helping me get into this vehicle. Thank you very much to the LaSorsa Team for the great service. This dealership has awesome employees. LaSorsa Chevy dealership has a team of sales you can trust and believe in them because they will work with their customers so they can be as happy as I am. God bless the LaSorsa Dealership, God bless all of their employees and God bless Mr.Lasorsa. Once again Jose your an excellent person your are the man bro
I could not of asked for a better experience at this dealership. They went above and beyond to help me and made everything from purchasing the truck to picking up the truck a very easy and pleasant experience.
Usually I hate shopping for a new vehicle because you never know what type of charactes you run into. However, David and his manager Khalid treated me with respect, did not rush my decision, and delivered on all of their promises. I will never shop another Infiniti dealer again.
I worked with Jack Daniels Porsche and their sales team to purchase a certified pre owned 911 targa. I live several states away, and buying a car unseen in person takes a lot of trust to do. I worked with Marty, and he did an amazing job describing the vehicle, and sending me additional pictures to help me make an informed purchasing decision. Marty did an exceptional job of explaining the vehicle, and how it rated in comparison to other Porsche models, as well as other similar models available elsewhere. His professionalism was exceptional, and he never pushed me into a decision to purchase, but rather educated me on if it was right for me. Overall it was an excellent experience, and I would work with Marty again.
It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Have been going to Devan Infiniti since my brother and I bought our EX35s there in 2009. I have always been impressed with the quality of the service provided. They have been quite fair with their prices and the quality of the work is top-notch, Bill and Chris in service are great and know their stuff. Highly recommended.
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