Lance Cote - Infiniti Q50 Hybrid
November 6, 2018
I did a lot of research prior to purchasing my vehicle, and Sheehy fit everything I was looking for: brand dealership, great reviews online, no haggle pricing, etc. And, they truly lived up to my expectations. Sheehy had a great deal on a CPO Infiniti Q50 Hybrid and a G37, so I sent a message to Sheehy to see if the vehicles were still available. Chuck Vanderwall immediately contacted me and within a few days I set up an appointment to test drive them. When I arrived, Chuck Vanderwall was working with another customer, however, Sheehy immediately sent Lance Cote to help me out. He was very knowledgeable (knowing everything I had researched and more), answered all my questions, and was very pleasant to work with. I never felt pressured to buy and only got the feeling that he wanted me to be comfortable and happy with the car. I liked their test drive course since it allowed for both city and highway driving. After testing the Q50 and G37, I settled on the Q50. Lance, without any hesitation, assisted me in checking over the car (e.g., sitting in the drivers seat while I examined the head and brake lights and making sure all of the accessories worked). Once I looked over the car, the paperwork process began. I intended to finance the vehicle and already had a great rate from my credit union. Sheehy was able to best that offer, only increasing my satisfaction with this dealership. I had to wait a little while another customer was going through their paperwork, but, during this time, Lance engaged in pleasant conversation and made sure I was comfortable (even going as far as to replace my empty water bottle without me even realizing it). Once it was my turn, I went through signing all the documentation and was now the proud owner of a car. Before I left, Lance gave me his business card and told me to contact him anytime I needed anything; that his service extends beyond just purchasing the car. And, this held true; my backup key-less remote was not working, and, after sending him an email, he immediately put me in touch with someone to assist me - on his day off, no less. Overall, I had a pleasant buying experience, and Lance was a huge part of that. I would recommend Sheehy Infiniti of Chantilly, not for only great and fair prices, but for excellent customer service as well.