Bravo, Nice Job "Jim M"
November 6, 2018
I have owned three (3) Infiniti vehicles in my life time. 1) Q45 when they first came out; 2) 2010 G37 Convertible which I still have and currently 3) 2015 Q70. I leased my last Infiniti from Airport Infiniti, located in Cleveland, Ohio a member of the Bernie Moreno Companies. I now live in Miramar Beach, FL a long distance away from Cleveland, Ohio. I was less then trilled with my local Infiniti ownership experience. It seemed to me I was being over charged for everything in service and especially parts. I needed over $1,000.00 worth of parts for my 2010 Infiniti. I called Mr. Jim McDermott of the Airport Infiniti parts department. My request was handled from almost 1,000 miles away instantaneously. I received my parts in a few days and one was an actual sport alloy wheel. The price was more than competitive, however what impressed me the most, was the “Attention to Detail” and the way Jim treated me like “client” rather than a just a long distant sale. Relationships are everything. Congratulations to Bob Laughton the GM, Bernie Moreno the dealer, and Jim McDermott a true professional.