First, Jorgen was a good sales rep. Online, the car appear to be exactly what we were looking for with a fantastic price. We showed up in the car had almost 2,000 more miles than what was listed on Cars.com.
We looked over the mileage and had it inspected at the Ford dealership. The car had some issues that indicated that it had been driven pretty rough for the mileage and it was CANANDIAN. Ford does not honor the same warranty for Canadian cars as it does for American cars. The specifications required for each country are different! Prices for Canadian cars are also cheaper and retailers can sell for a higher markup.
Though Anthony seem like a great person to go hang out with at the bar, he wanted to pretend like there was no difference between Canadian and American Ford warranties, would not make any price concessions for the increase in mileage then what was listed online and flatly stated that he was quite excited to be able to drive the car for a few more weeks until it sold.
Bottom line, do some heavy research and make sure that you are prepared to walk away if necessary.
Made a trip from Ohio to purchase a used Murano that was listed in Cars.com. The vehicle had all the bells and whistles we were looking for at a fair price. Unfortunately, the vehicle did not have a panoramic sunroof but Zeigler listed it as including the sunroof. When we arrived and noticed the vehicle did not have a sunroof we decided against the purchase - it was a show-stopper for us. Zeigler quickly owned their mistake, sincerely apologized and made a commitment to lower the price and/or offer any vehicle on their lot at a discounted offer. The incorrect listing was an obvious error but we were very impressed with Zeigler's response to make the customer happy. We ended up not purchasing a vehicle but we were VERY satisfied with this dealership. P.S. - I noticed the listing was corrected the same day.
All-in-all the sales guys I worked with were knowledgeable, accommodating, patient with me and absolutely competitive on price. I bought my third Infiniti from Gregory this past weekend and I see no reason to go anywhere else in the future.
Traded in a Jeep that had constant problems!!Love, Love, love my
Service is exemplary, employees are always friendly & helpful. Wonfderful experience even with oil changes & maintenance. Quality dealer. Highly reccomend!
This was my car's first service at Gregory as my former dealership no longer handles the Infiniti. I was very pleased that my experience was similar to what I had been accustomed to for 16+ years - Rich greeted me immediately, the service area was immaculate, a loaner was provided and I was back at work in no time. Service was completed on time , the charges were fair and the staff friendly, professional and customer service oriented. It was a big relief. Thank you!
I was visiting a friend in Libertyville when an error ( check engine ) light went on, and I decided to stop at Gregory Infiniti to see if they could see what the issue was before driving my almost new Q50 back home - a drive of around 60 miles. The service team very quickly got into the issue and gave ma terrific info about what was ( mostly not ) happening. They reset the error message code, and even offered to wash my car before sending me one my way.....and didn't charge anything for this! I'd give them a higher rating if I could!
I was greeted instantly by Mike and let him know that I spoke with Tim a few minutes ago regarding scheduling a oil change for my QX60. Tim was great he assisted me quickly and showed me the waiting area. 1 hour or so later he cane bs j and reviewed the findings. I appreciated his demeanor and positive attitude after letting him know I would review the results with my husband. No pressure and very accommodating.
I had a fast oil change and tire rotation. When making the appointment I was told 1 hour 15 min, but it was all done in less than on hour. The manager, Greg, and my service rep, Richard, both met me at my car as I arrived. Really great customer services. Thanks to all.
sales person was friendly and helpful, knowledgeable and demonstrated the basic features to get us started. he made sure the car was ready on schedule. the paperwork was necessary but tedious. cathy took the time to explain fully what was required and let us take breaks as needed.
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