Came in with my wife and we were treated with the utmost respect. The staff is very friendly and understanding. If we had any concerns they fixed them for us. Would absolutely recommend elite imports to someone looking for a car!
Coming in for a older car left with a brand new one!
by 10010783Chs from DealerRater.com
November 30, 2018
4.8 (672 reviews)
The service here is outstanding! Everyone is super nice and will make sure you leave with a vehicle! I???m super happy I decided to go with this company! Definitely recommend for anyone looking for a new vehicle!
We had a great experience buying a brand new Infiniti. Chuck Wanderwall and the rest of his team were great to work with us and led us to the best car at the right price. Overall, they were very professional and courteous and my experience was fantastic. I look forward to the best service experience as well with Sheehy!
I loved the care and service at Alderman Imports. They make sure they find you the most perfect car for you and there is absolutely no pressure. I would highly recommend them. What a great experience. My sales specialist, Zenah Cole, was the best!
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Honest, Friendly, and Helpful. From the moment you talk to someone on the phone to ask about an vehicle to the moment you're on the lot you're greeted and treated with so much respect. Very accommodating and warm people!
Very good handling for and SUV, and sporty
by jcroody from Austin, Texas
October 11, 2018
Very good handling for and SUV, and sporty. Drives and feels like a sports car and have and SUV. If you're looking for the best crossover in the market, the QX70 Sport is the way to go.
My business transaction of the ca purchase went very well with one exception, they promised to detail he vehicle but it was only washed. I would have addressed my complaint but I had a prior engagement and did not have the time to wait at the dealership. So far so good with the vehicle. In conclusion I would recommend this dealership to friends and family.
One of the most reliable cars on the road!
by ChrisDokliev72 from Chicago
September 18, 2017
Perfect style! Great performance! A lot of luxury for the money!It's all you need and more than you expect from a crossover vehicle! I would buy one....
Had a very good experience with the dealership and staff.
by geecee945 from DealerRater.com
November 26, 2018
4.7 (223 reviews)
I have a very good experience with the dealership and the Salesperson GaithBekie. He was polite, helpful and attentive to what I was looking for in a vehicle and within my budget. I presented what I wanted to pay for the vehicle out the door. And it was meet. I bought the vehicle and I am very satisfied. I was overcharged by $223.00. Also had a great experience with the General Manager Eric Brinkman. I was overcharged $223.00 and I bought the matter to Mr. Eric Brinkman and he stated that he would investigate the matter of the $223.00 and he would get back to me. Within a few days, he responded to my issue and he said that he would personally would take care of it. Even if he had to replace the money from his personal monies. Which he laid some personal money out of his own pocket. This man has integrity, honesty, character and he values his word as a person. I like that in a man. To have value of his word. From the time we negotiated the price for the vehicle he was honest with me. We shook hands as two gentlemen as I keep my part of the deal as he did also. I am very impressed with him. I would recommend the dealership, the Salesperson Gaith and of course the General Manager Eric Brinkman.
Did my deal long distance after seeing the vehicle at a different dealership that did not want to share numbers so we could start a deal process. So, working with the dealership I. atlanta, we settled on a car and a lease deal. Went to pickup, signed all paperwork, and then found car was missing an item we really wanted. Miscommunication in the long distance deal. They worked hard, found the perfect car, and delivered it to us a little over a week later. Great job in overcoming the challenges of correct vehicle and long distance deal.
Enjoy the quirky looks and tech functions
by QX70S Owner from Boston, MA
October 2, 2015
I have a 2015 QX70S and bought it for the technology but have come to really like the quirky lines - not like anything else on the road. The interior space for front passengers is great and the space in the back is great, especially with the reclining rear seat, but because visibility in the back is almost non-existent, don't ask someone who has a tendency for motion sickness to be comfortable back there. Performance is good - engine is smooth and the transmission in sport mode always seems to be in the right gear - gear changes are smooth - almost imperceptible. Flat line acceleration is OK - smooth but not particularly fast - totally bummed I missed the V8 - that would have made this the perfect car for me. The black wheels and wide tires of the sport package add to the eye catching factor and are really good looking. The technology is fantastic - a little aged, but very good. They enhance the driving experience - I have used the lane departure technology in inclement weather and it really has been worth its weight in gold. Really impressed how it works - keeping me within the lanes even when I can't see the lines - and love how easily you can disable these enhancements. I often travel with 2 medium sized dogs in the rear with the seat down and there is not a lot of room back there for extras - had to buy a roof rack just to bring items for a vacation. All that being said though, this is a great car to live with and at this price point it totally wins out over some of its more generic competitors.
Purchased a used pickup for my son's first truck and all the folks at the Auto Shoppe treated us like family. Lanis went out of his way to earn our business. When we need another car, the Auto Shoppe will be our fist call.
I was in the market for a good, used, fun car. Narrowed my list to MINI Countryman and Subaru Crosstrek. Found the MINI of my dreams at Infinity. Jake was incredibly helpful answering all of my questions about the car. After test driving, I told him I still wanted to try out the Subaru Crosstrek before making a decision. Well guess what. Within 15 minutes he had one on the lot for me to drive. WOW. Decided the MINI Countryman was the one and they threw in four new tires to seal the deal. What incredible customer service. In need of a car, go to this place first!
Everyone there were very nice. They made the buying process very simple and no pressure at all. We will definitely buy another car from them!
by Rechree from New Jersey
May 6, 2018
I love my 2015 Infiniti Qx70S. This is my second Infiniti and best one yet. Turns lots of heads and many compliments. Comfortable, reliable and awesome. I've had most luxury brand and many let down. I have to say Infiniti was well made.
Where do I begin? Michelle, Malek, and Troy work magic at this dealership. Their prices are low compared to the value off NADA/KBB. They make sure you get a good deal and you can test drive and get vehicle inspected before you buy. No pressure at all to purchase. Plus they make sure to get me in my price range that I can afford.
July 11, 2017
This car met all my needs leg room and comforting this an excellent car for family and can also be used by a person that just starting out
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