All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
by Rechree from New Jersey
May 6, 2018
I love my 2015 Infiniti Qx70S. This is my second Infiniti and best one yet. Turns lots of heads and many compliments. Comfortable, reliable and awesome. I've had most luxury brand and many let down. I have to say Infiniti was well made.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
July 11, 2017
This car met all my needs leg room and comforting this an excellent car for family and can also be used by a person that just starting out
These guys are simply AMAZING!!!
Let me tell you why:
1. They have an AMAZING inventory. As I noticed they had cars for a wide price range, from cheapie ones to really expensive cars. But all of them were amazingly clean and looked very sharp.
2. They have AMAZING people working there. Jack greated me and showed my (it’s mine already) car. Very nice guy. I talked to Eddie and Ed (sorry guys if I mix up your names). One of them was extremely knowledgeable about the car and the other one just made an impossible deal for me. The finance guy was very nice as well and made the paper signing process smooth and easy. I met a lot of their crue members and I felt like I’m among my friends. There was a period when we were making jokes and laughing all together at the main office.
3. Overall I had an AMAZING experience with them. I can’t remember all the details but the overall impression is very very positive.
And all this happened on the Halloween day so I drove to a party with my new car. I still enjoy driving it. I just love it.
I will recommend this dealer without hesitation. Go there if you want good deals and best cars out there. Thanks to my aunt who recommended this place. Five Stars to Car Stars! :-)
Enjoy the quirky looks and tech functions
by QX70S Owner from Boston, MA
October 2, 2015
I have a 2015 QX70S and bought it for the technology but have come to really like the quirky lines - not like anything else on the road. The interior space for front passengers is great and the space in the back is great, especially with the reclining rear seat, but because visibility in the back is almost non-existent, don't ask someone who has a tendency for motion sickness to be comfortable back there. Performance is good - engine is smooth and the transmission in sport mode always seems to be in the right gear - gear changes are smooth - almost imperceptible. Flat line acceleration is OK - smooth but not particularly fast - totally bummed I missed the V8 - that would have made this the perfect car for me. The black wheels and wide tires of the sport package add to the eye catching factor and are really good looking. The technology is fantastic - a little aged, but very good. They enhance the driving experience - I have used the lane departure technology in inclement weather and it really has been worth its weight in gold. Really impressed how it works - keeping me within the lanes even when I can't see the lines - and love how easily you can disable these enhancements. I often travel with 2 medium sized dogs in the rear with the seat down and there is not a lot of room back there for extras - had to buy a roof rack just to bring items for a vacation. All that being said though, this is a great car to live with and at this price point it totally wins out over some of its more generic competitors.
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