We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
New to Infinity
by Mosby2002 from Davenport,Iowa
September 28, 2018
We are new to the infinity family. I love the bells & whistles and the smooth ride so far. Our kids love the entertainment package.
Jeff and his team are the besr to work with! Always customer needs and lifestyle in the forefront. They always make sure the vehicle is Perfect. I wouldn???t even consider buying one of my most important and expensive possessions from anybody else. I trust him implicitly.
Happy To Own Another One
by Jule? H. from Metairie, LA
August 20, 2018
Just purchased the Q80 and it exceeds all of our expectations. Great choice for anyone interested in a large comfortable SUV. Very smooth ride for all passengers.
Contacted salesman Mark Pain about a used car I saw for my daughter. He was fantastic to work with, provided a very easy purchasing experience, and even worked with the service department so I could examine under the car. The car was nice and a fair deal.
Great Luxury SUV, Great Infinity warrenty/service
by Jason from FV from FOUNTAIN VALLEY
November 27, 2018
Great vehicle with lots of room, techincal comforts and style. If looking at an Escalade, X5, Range Rover or Danali, try the QX80. great value.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Love my 2017 QX80 - my favorite car
by Happy QX80 Owner from Long Island NY
November 18, 2018
Bought it used from Enterprise w/20K miles. Great price! Simply love the luxury, performance, COMFORT and security of this vehicle. Probably my favorite vehicle in 30 years. Mileage is not bad at all - average btn 13-16 with mix of city and light highway. If it weren't for the lousy Long Island traffic it would be much better.
We’ve never purchased any Chevy products before but this dealer changed our minds.
The entire experience was great.
Anne Richardson was very helpful and certainly not your “typical “ car salesperson.
No pressure, simply gave us information but didn’t push.
Financially, the cost and terms were surprisingly reasonable.
GMC EXTENDED CAB 2100
by Infinityxq80lover from Washington st
September 17, 2018
THIS SUV IS AMAZING ..CANT SAY ENOUGH ABOUT IT ..OUR TOTAL DREAM CAR..WE HAVE LOOKED AND DROVE OTHER SUV S NOTHING ELSE COMPARES WITH ITS COMFORT ..ITS LUSH ..ANY COLOR WILL DO..MY OTHER DREAM CAR WAS THE RANGE ROVER THEN AFTER DRIVING ONE WE DECIDED THE INFINITI QX80 ...
Slow to have a salesperson help us. Wouldn’t even walk us to the car, just pointed to the far end of the lot and said “it’s over there by the Carmax sign.” Sales guy didn’t listen to our needs at all and just kept repeating his script.
by Tiff from St. Louis
September 15, 2018
This car is the perfect size for our growing family. I love the styling and driving the vehicle is lots of fun! I would recommend it over a Tahoe or Suburban.
Amazing courtesy and respect from a used car dealer. They honored a price I saw on the internet the day before, even thought the sticker was higher when I came in. Professional, polite, knowledgeable and a very efficient buying process. The used warranty they sell is outstanding and their no-document financing is second to none. I was just blown away on how great everything was.
Great looking and very fast
by Happy Infinity owner from Knoxville, TN
September 20, 2018
Only negatives are it needs to be about one foot longer so there could be more storage space behind the back seats. Also, the way you have to remove part of the bumper to get to the trailer hitch stinks. If you pulled a trailer once a year it would be bad enough but I pull one about once a week and it is a pain to have to take off and put back on.
I' e had several dealing with Stephen Palko and the Richebach Infinti service department over the last few months. I have to say that the service has been exceptional. Stephen goes above and beyond with me and others I've seen and talked to in the waiting room. He is a true asset to the organization and a good reason to do business with Richenbach Infiniti.
by Sean from Atlanta
July 14, 2018
This car is so easy to drive. Extremely safe and comfy. Much better than Mercedes GLS. I own both... This is by far better. Did I mention reliable... Oh yes. Very reliable car.
I had a nice experience at EchoPark. They did not pressure me at all. They let me take my time and make sure this was the right decision for me. Facilities are nice, cars are in great shape. Overall a very good experience. I would recommend EchoPark for sure.
Good experience, but double check the offered warranty
by New2CO from DealerRater.com
December 5, 2018
Dean made the purchase of a used vehicle as painless as possible. It was s fairly quick and easy purchase and Dean was pleasant throughout. Pablo in finance was also helpful. We never felt any pressure. However, we at first opted for the extra warranty. We were not told until The final signing that it is a 50% (them) 50% (us) coverage. Also, it is advertised as a three year/100k mile, and much of this period was already covered by the manufacturer at 100%. In the end we purchased the vehicle without the extra protection. We are happy with our minivan!
After driving my car that I got when I was 16 for the past 13 years, I was a little rusty on the car buying experience. With friendly salesmen who weren’t pushy, I was able to make a deal in a relatively short period of time and felt great about my experience.
I purchased a 2015 Hyundai Sonata and not only is it a wonderful car but the entire experience from when I started looking on line until I drove off the load was the smoothest car buying experience ever. I will definitely refer everyone I know to this dealership!
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