It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
QX80 Best Value for the money...
by Road-Dog '89 from Elkhart, IN
January 21, 2019
This is our 2nd QX... we had a 2011 QX56 that gave us a great 128K miles. We purchased the 2018 base loaded up and it has not disappointed. We drove the Cadillac, Lincoln Nav and the layout, spacing, design, drivability is as good or better for 20K less. Most notably they have done an excellent job of making the cabin even quieter then the previous versions. Whisper quiet. Best back seat leg room of the entire segment.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Comfort and Quality
by Inlovewithinfinity from Livingston , montana
December 6, 2018
This car has all of the functions and needs we were looking for! We shopped for a vehicle for over a year before deciding on this great car!
I upgraded from a previous model and was pleasantly surprised that the car while still basically on the same platform has been improved in almost every area. Infiniti has made small improvements in almost all ares of the cabin , refining the small things many of them I did not even notice till I used them and was pleasantly surprised at how much better this car functioned. The driver assistance and technology packages are huge pluses and make the car feel the most comfortable of all the large luxury SUV's and i test drove them all. The entertainment systems works flawlessly with my iPhone and as for the complaint that it does not have apple play included in its system, thats not even necessary as the bluetooth link connects both phone and audio seamlessly , so the apple music subscription which I have on my iphone plays and is easily controlled when you press the media button on dash. In my opinion this is the best car on the road and it drives amazing.
Friendly staff members, repairs were made, I am pleased.
This auto is unique and has 'swag!!'
by Ms. Vicki from North Carolina
July 12, 2018
This car is very unique in its styling and its handling!! So many cars look the same. I was driving on the highway when I first saw the QX80 did not know what kind of car it was. Well, I
speeded up to catch the car to determine what kind of car it was. I have been in love with the QX80 since that time. There is only about three of these cars in my small county. I don't have one yet, but it is the only car now for me!! And it is worth waiting for!
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
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