It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
LOVE MY 2017 QX80
by Glenn from Stockbridge from STOCKBRIDGE
January 15, 2019
I am new to the infinity line of vehicles but would buy one again. I love all its features, and it's comfort. It's not for the faint at heart because of it's price, but you will get what you pay for. Have put 5K miles on it in 4 months, and I am completely satisfied.
by Tammy Herchek, repeat customer! from Victoria, Tx
December 5, 2018
Love it! I bought slightly used and was able to afford a vehicle that I never thought I could afford. I love all of the safety features, and I feel very safe in it.
I know their service department is second to none and did a thorough job inspecting it so therefore it will be a reliable vehicle for my future. It is extremely comfortable and so beautiful too!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
by Road Warrior from Auburn, Alabama
November 19, 2018
I have always wanted this vehicle back when it was the QX56. Previously I owed a FX35. Well I finally bought my dream QX80. It has all t he bells and whistles I love in my cars plus some. I am 6' 3", 230 and it gives me all the leg room I need. I truly enjoy the 13 Bose speakers, navigation system and the Satellite radio. The safety features are out of "star wars"....stops the vehicle before I do in a projected critical traffic situation. The builders engineers thought up all most everything for this vehicle except City/Highway gas mileage. I really wish they had engineered the fuel burn to be close to 30 MPG as possible. 14.5 average hwy don't get it bro! They have to do better in that area. When they do, I will trade my 2015 in for a upgraded QX whatever number. Other then that you will truly enjoy this engineering marvel.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Love it! Lots of room for family
by Lady Hawk98118 from Seattle WA
May 25, 2018
Love my 2015 QX80! Traded my 2015 MKT for it. Needed more room. Bought it used with low miles. Great on the highway. Only thing I wish it took regular unleaded.. But quite a comfortable ride and easy to handle on the road. My family loves it. Quite a classy vehicle.
The buying process was quick and easy. Everyone there was nice and informative. The car was clean and in great shape. I love my new car!
by Karen from New Orleans la
October 10, 2018
Met all of my need for reliability, comfort, affordability, And style. I like the way it drives and how safe I feel driving it. A great buy!
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