The rating I gave was very good because this experience was an exceptional one and the first time with a luxury vechicle and top rated dealership. I was recommended to the Pepe Infinity dealership my a family member who does business there and I will refer others to that dealership as well in the future.
From the moment I drove in the dealership I received friendly and professional service. Alex, my service technician, knew me by name and welcomed me. Alex walked through the service with me and helped to make it a great experience. Pepe Infiniti Service delivers a 5 Star experience.
We had the Best buying experience with Mark Ferguson..he is an awesome sale person..who take our demand very seriously and tried to meet all our need..he is extremely patience and a man that keep his words. We had purchased a preowned certify 2019 Qx50 with only 7000 miles include all the bells and whistles for $44k. We live an hour and half from the dealer therefore we won???t need their free oil change and we had addressed that to Mark to see if he can do any better on the price..and he as a man of his words, talked to the manager and marked the price down $500 less and I still have the same warranty with free oil change for a year..my fiance complained abt a rough half xxx paint job on the base of the bumper..he said he will take care of it..and he did..smooth as a baby xxx..Chris Frey the Finance manager also an awesome person too. Thanks Pepe INFINITI for the Best service We weren???t too fond of the woman that sit in the front desk, she wasn???t too happy to be Greeting the customers..otherwise an absolutely 4.5 stars Su & Jenny
Despite a pretty xxxxty experience with their parts department, my service advisor continues to save the day. Alex is very professional and is extremely helpful/communicative about my service visits each and every time.
I was referred to Jasmine by my friend. It was A pleasure working with Jasmine. Jasmine was very patient and professional and worked tirelessly to find the best deal for me. After a few months of constant communication and waiting for the right time, Jasmine was able to get me into a vehicle of my interest! I difeintely recommend you work with Jasmine!
Best experience working with staff at this dealership!
by TeeTime from DealerRater.com
December 4, 2018
Overall experience at dealership: EXCELLENCE, KNOWLEDGEABLE STAFF & ATTENTIVE !!!!! I found the car (QX50) on Thurs. emailed Edgar and quickly responded indicating that they could do the deal at a better price than others. Afterwards, i submitted the required doc's to begin the paperwork with David. The entire process was seamless and response time was so prompt that they had the car prepped and ready for me to pickup the next day, Fri. I've already passed along their contact info to friends that are looking to get into new vehicles this month!
David and the rest of the dealership staff were very nice and friendly, very neat and organized dealership. David got me the deal I was looking for and he made my leasing experience very easy and pleasant. I would highly recommend David and this dealership!
Excellent and knowledgeable staff. Noelle, Edgar and Luis made the leasing experience extremely easy. Prices are very competitive. Showroom could use improvement as it is too small for the amount of volume they do.
It was a pleasure dealing with devan Infiniti. I have bought many cars in my life and have had some horrible experiences with customer service but here it was flawless. I felt welcomed there the minute I stepped in. They treated me like a friend instead of someone trying get get money from me. Unlike most dealers, I actually met and spoke to their used car manager and he made it clear that he would help me out the best he could and truly appreciated my business. I will definitely buy from there in the future and would recommend to anyone.
Have been going to Devan Infiniti since my brother and I bought our EX35s there in 2009. I have always been impressed with the quality of the service provided. They have been quite fair with their prices and the quality of the work is top-notch, Bill and Chris in service are great and know their stuff. Highly recommended.
You are crazy if you do not come to this dealer!!!
by Tami from Someplace, CT
July 10, 2013
Honest, caring, respectful and the best dealer around. I have been going to this dealership for over a year and the amazing service has never changed. They take the time to explain services without pressuring you to do it there. I would buy an Infiniti just to come to this dealership. Simply the best!
I bought a used Infiniti from another dealership. I wanted an extra key and only Infiniti can do it. On the car faxe for my vehicle the previous owner always brought it here. So I called all of the Infiniti dealerships in the area for pricing n Devan was the best. I brought my car there and told them I wanted the key as well as a few problems I noticed. The fixed a bunch of stuff under the factory warranty and washed my car inside and out!!! The also sell a package free oil change for the entire time you own the car for 200!!!! I mean come on how can you beat that!!!! I love this place!!!!
I could not of asked for a better experience at this dealership. They went above and beyond to help me and made everything from purchasing the truck to picking up the truck a very easy and pleasant experience.
I had an overall good experience with Infiniti At Englewood. Leo was great. He was a very warm, friendly and down to earth guy. He handled the sale very well. Everyone there was very friendly. I’m giving 4 stars for just a few things: I did not know I needed a certified check until I got there, luckily my bank was open but it would have been nice to know before showing up. The front desk took a message from me that she would call me first thing on Saturday that my car would be ready and at what time but I did not receive the call. Lastly, the car could have been clean just a tad bit more before pickup. The center though is very clean and modern and all dress very professionally!
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