I worked with JT and he was amazing! He kept me in contact with me all while I had been looking online for just the right Tahoe. I bought mine there the end of September from him and it was one of the best experiences I???ve had buying a vehicle! Thank you!!
We inquired about a new vehicle to lease and ended up with the showroom model which was just what we were looking for. The next week we saw a great looking toy and purchased that also. Working with Jerry and Keith was awesome and very quick for busy people.
Awesome experience at Broadway automotive. Had the pleasure of working with Lee on the purchase of my Jeep Patriot! He was so helpful with finding exactly what i wanted and always kept in touch. Will definitely be back in the future!
I spent months looking for a new vehicle that met me specific criteria. I was at first skeptical to travel a far distance to purchase a vehicle but Chris made the entire process so smooth. He and his wife made sure I had all the information at hand to make the appropriate purchase. they were so friendly and I absolutely love my new car. I would absolutely do business with them again in the future. They have high quality cars and work well with you to get you into the car you’re looking for!!
A GREAT DEALERSHIP!I bought a 2014 Chevy Captiva on 06/23/2018. Unfortunately a month after I bought it found out the Shifter assembly needed to be replaced and was not covered under warranty. The dealership took care of it at no cost and gave me a rental. I will definitely go back there again for a car and recommend them to anyone.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Recently purchased a used Pilot from Tom. Our buying and delivery experience couldn't have been more enjoyable. We were very happy and impressed with the polite, helpful and knowledgeable staff. After the 3 hour drive home I noticed a vibration in the Pilot, and after diagnosing a faulty rear driveshaft I contacted Tom. Without delay, Tom returned my call and informed me that the dealership would provide me with a brand new shaft at no cost to me. I will say that Van's stood behind their vehicle and made me a very happy customer and we will definitely be doing more business with them as my wife is a loyal CRV driver.
Jeremy Briggs made sure my car was taken care of in a very timely matter. Would recommend time and time again. 10 out of 10.
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