Lee made the process of leasing my car so easy! I wasn't sure whether to lease or buy, but Lee took into consideration all my needs, and suggested that leasing was the best option for my budget. He also gave me a comprehensive view of all the current specials, and really got me the best deal he could. Lea was also great to work with in the finance department. She worked really hard to get me the lowest payment possible.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We did not end up purchasing our car here, mostly because of a scheduling/inventory mismatch and we were on a tight timeline. But, we did look here, and I have to say that they have, hands-down, the best and most responsive email team. I hate car shopping, and especially hate shopping for a used car -- it often feels like we are not as valued by dealerships. There's not a lot of negotiation room these days, with Internet pricing, and we came to find out that the pricing at BerlinCity is incredibly competitive. Both the sales associate and general manager went above and beyond in messages with us, and while the deal didn't come together this time, I can say without hesitation that we will start our search here next time.
Discussed on phone used Audi wagon with dave. Knowledgeable and good discussion. Visited Atlantic, viewed Audi. Matched website description. Dave showed the repair report which Atlantic did. A week later, engine light came on. Atlantic reviewed issue and made repair per their warranty. Very pleased
Brittney at Bill Dodge Auto in Westbrook made the car buying experience easy and pleasant. She was responsive, patient, listened to what I wanted, and stayed in touch with cars she thought I may like. I would highly recommend working with her!
We have been searching for a heavy duty dually to tow our camper and drove over three hours to Bill Dodge. We were greeted by John C who showed us the GMC truck we came to see. While we were there we asked to see the new models as well. We test drove 2 of them and spent quite a bit of time poking around and asking questions. John was knowledgeable, friendly and a pleasure to work with. He was never pushy, instead, he asked questions to help us find the truck that would best suit our needs. We purchased the one we drove up to see. I wish we lived closer so we could take advantage of their service department but it's just too far to travel. I highly recommend The Bill Dodge dealership, especially, John C. They made sure we didn't have to make another trip up there and we left the same day, with our new truck. Their pricing was fair, their trade offer was fair and we are completely satisfied with our purchase.
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