Family members recommended I come here, I did and I was very satisfied. Thanks to my family whom bought v echicles from here to recommend them I know I will find something here just can't make up my mind.
Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
If you don't come here, and at least give it a good try, you are missing out. We bought and loaned our first car here, it was clean, it was well running and only had one issue that didn't show up until we had the car for a year and a half and it was a $100 fix. We traded that car in for our next, an upgrade. They worked with us, they helped us beyond compare and worked their connections and their magic. Not two weeks after we got our second car from them (our recent car), we were rear ended and it was a high fix estimate. They updated us on laws, and told us what to do to make sure we didn't get short changed by the opposing insurance company. We are so excited to go back here again, my husband and I adore these guys, they are so kind, and caring and compasionate. 100 / 5 stars from us.
I spoke with Austin regarding a blazer for sale. He went above and beyond my expectations of any dealer. He was honest and upfront about everything even sent me pictures of underneath the body and any type of rust on the vehicle. Due to the fact that I couldn't just drive down and look at it I live 11 hours away from his dealership. I would recommend speaking with Austin for your next car purchase
My wife and I both liked the Outlander PHEV so much we both wanted one. We sent them and offer with prices for our existing car and what we would pay the PHEV. They called back a few days later excepting the offer and had all the paper work ready to go when we showed up. The transaction was smooth and deal was exactly what we had requested (first time as dealers typically try to pull a fast one lowering the car price with the trade in).
If they did a little renovation, it would be a fantastic dealership. It's beyond dated though. That's is the only down side.
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