New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
I purchased a vehicle from a private seller 3 days before the bumper to bumper warranty ran out. Steve in the service department made special provisions for me to get the car in on the last day of the warranty even though the service department was fully booked. From the moment I pulled into the service bay it was white glove treatment for me and the vehicle. My son and I were offered drinks within minutes of exiting the car and escorted to see Steve. While giving Steve the information he needed my car was fitted with protection for the seats floors and steering wheel. I was offered a loaner for the day which I didn't happen to need that day. When we returned later to pick up the car the same treatment was received again, everyone I had dealt with in the morning remembered my name later. My car came back with the repairs complete and very clean. I did need an oil change and it was all that I was charged for, as I paid the cashier my some asked the price of a key chain and pen set in the area and he was offered it for free. Chandler will do all my service in the future and when my is ready we will purchase her new car there.
I scheduled my service on line to replace a rear passenger seat latch. I showed up at my schedule time - 7:30 am and was greeted promptly, taken directly to my service advisor - Michael DeLillo.
After being asked if I need a loaner, 5 minutes later I was in my loaner vehicle.
I was notified by Michael that afternoon that a part needed to ordered but that my vehicle would be ready the following day.
As promised, I received the call that my vehicle was ready, I arrived at 5:00, dropped off the loaner and 15 minutes later I was on the road with my repair completed. Fast, courteous, efficient service as usual.
What a pleasureable experience at Land Rover North
by MLPatty from Payson, AZ
October 1, 2015
Everything was perfect. Really enjoyed working with Lee and his professionalism and customer service was above and beyond. He did everything to accommodate our situation. We also had a positive with the girls at the "Loner Car Desk". We have not had much success dealing with the "Millennial" these last few years from not being able to understand them because they talk so fast or their "I don't care" attitudes. Those we have had the pleasure of dealing with in your organization have been exceptional.
As always the service I receive from the moment I drive onto the lot, up to the service entrance and drive off the property heading home I am impressed. Everyone is professional, courteous and I always feel like I am part of something important. A very important part. I get the sense that everyone knows there part in the organization and loves what they are doing. I am extremely satisfied with the care my Land Rover receives and have full confidence in the service team.
I just wanted to recommend Michael Stavola when purchasing cars from this dealership. As a younger Range Rover buyer I was unsure of how the experience was going to be, but Michael was extremely friendly, professional and was a key factor in making the decision to purchase the car. I also had an opportunity to meet the maintenance representative Don and look forward to the excellent service this dealership will certainly provide.
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