Service advisor, Pringle, was very courteous, knowledgeable and alerted me to a safety with a tire. In a walk around of my vehicle he a spotted a nail in one tire. Inspection revealed 4 nailed the tire.
This was my first time buying from a dealership and the folks at plaza made it a great experience! Shout out to Gary Hahn, Rich Grsyb and my sales associate Melinda Frischman. They all made everything so smooth and quick and helped me find the vehicle I was looking for. I will be doing more business with them in the future! A big thanks to everyone at Plaza Landrover for making me feel comfortable and confident thru the whole deal ;)
My son and I visited this dealership as my lease on a Mercedes 300 was up. We were very impressed with Jeremiah,s professional, mannerly and low key approach to our needs.. My first visit with Eric Rodes was very helpful. I plan to return at a later date.
Paul Gifford, Cody, and Shawna Coyle, are absolutely the best at what they do. Great work ethics, personable, great understanding of his customers needs, and great situational awareness. My observation of Paul the few times I???ve worked with him has been exceeding expectations. Thanks Paul for all your help. Cody is a great guy and a knowledgeable and a talented mechanic. Shawna is great at what she does, personable, and at understanding her customers needs as well.
I cannot say enough good things about this dealership! If you are in MI I highly recommend this Land Rover dealership. My husband, 3 little girls and I were treated amazing! I have never seen a dealership go out of their way in every aspect to make their customers happy. They were extremely helpful with helping to keep my three crazy kids happy while signing paperwork. I 1st went to the Troy Land Rover dealership and that was a horrible mistake. I am so glad I found Lakeside dealership they are very respectful and super nice unlike the Troy dealership. I am definitely going to be a lifetime customer to Lakeside Land Rover. Mike Hinkley was an awesome dealer and had everything completely ready for us to trade in our truck and get into a new Land Rover. Literally all we had to do was sign paperwork. The quickest easiest car buying process I have every had! Please if you are interested in purchasing or leasing either Land Rover or Jaguar go to Lakeside they will definitely take care of you! :)
Dropped in to test drive the Jaguar F-Pace SUV and Range Rovers, with no intention of pulling the trigger and buying same-day. Turned out to be the most fun, and painless car-buying experience I've ever had. The entire staff was exceptional, friendly, and low-pressure. My salesman, Derek A., was truly knowledgeable and patient and ultimately went to bat for me to strike a sweet deal on a badass 2018 Land Rover Discovery Sport HSE. Took a Thursday afternoon test drive and then Friday afternoon, the young gentleman Hunter drove out to my house in a courtesy vehicle to scoop me up and bring me back to the dealership to sign all the paperwork. I drove off the lot on Friday with my new Land Rover, a truly remarkable vehicle. Very, very pleased with the whole experience and my awesome new compact luxury SUV!
Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
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