Everyone was helpful and friendly. First they did an inspection of the damage, to make sure they ordered the correct parts. The parts were ordered, and I received a call when they came in. When I dropped my car off the gave me a loner car, and the next morning recieved a text that my car was ready. Overall it was a good experience.
Sally is lovely, but this is the second time they have forgotten to wash and vacuum my car when it was in for service. It may seem trite, but in this rainy cold northwest weather, I DO NOT want to be out washing and vacuuming my car this time of the year. They had my car from 8am one day until noon the next day. When I noticed it wasn't vacuumed, she asked if I wanted to wait for it to be done. I DO NOT always have time in my schedule to wait around for things like this to be done. Please do it during the 28 hours that you had the car. When I bought a Range Rover and paid Range Rover prices, I expected the service to be near perfection. When I arrived home, I also noticed that it hadn't been washed. Very disappointed.
Took my Disco due to Tire sensor issues, they checked me in promptly, service advisor Robin was ok, it never hurts to smile a little bit - car rental was quick and easy. Car was fixed by the next day. I believe Alina assisted Mr at the time of picking up the car, she was nice and friendly. Overall, Excellent service.
A thorough inspection and check-up was done very well to our vehicle, clearing any issues we saw (and didnt see) out of the way and finishing earlier than anticipated! Great mechanical and customer service.
Robyn Meyer has been my service advisor for many years now through a couple of Jags...she is a real gem, knows her stuff, and really looks out for my interests in anticipating issues and diagnosing exactly. She's the main reason I come back to Bellevue Jag for my XJL servicing.
The staff were incredibly accommodating. For being one of the first appointments of the day to pick up. The loaner vehicle was clean and fun to drive. My car was clean and washed- she felt like a new car!
I took my Leaf in for a recall, which was actually an update of the Carwings service, and the service department said they would do an inspection of my vehicle also. I totally expected that some things would be found to "repair" as my experience had been at other dealerships in the past. Blake reviewed the inspection report after everything was completed and showed me that every item on the list checked out as "excellent". I was shocked! Thank you Bellevue Nissan
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