Concierge-level service! I was so impressed by Hamid (Sales Manager), Richard (Sales) & Jason (Finance). Leasing a vehicle here did not feel as if I was completing a typical car sale or lease transaction, it truly felt as if I had a team of advocates helping me. In addition, I was not there for hours which has been my past experience with dealerships (from Volkswagen to Mercedes to Range Rover). They had me in and out while still providing me with a clear understanding of the paperwork as well as the car. Before coming to Hornburg I attempted to do this deal with an auto broker and oh man, MISTAKE. Hamid and Richard not only came in lower on the monthly but also saved me the $800 broker fee. I'm a forever customer and most importantly found a team of car sales representatives that I can trust. Oh and I love my new Jaguar E-Pace.
Dom Prendergast was thoughtful and made the experience pleasant. I was there for almost 6 hours, but Dom was patient and at no time did it seem like I was there that long. Dom made the process smooth and painless. He walked me through all the new features and controls, a lot since, I went from a 2004 to a 2018. Dom, also, provided me with his number in case i have any issues and to set up my first service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 3, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
Totally impressed with the entire experience, especially with our salesman, Jeremey Richardson, the main reason we purchased our vehicle
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