Very direct & responsive internet sales experience
by Bill-from-MI from MI
June 20, 2018
5 (33 reviews)
Very direct & responsive internet sales experience. Still working with them on a used car purchase and hoping we can work something out. Nice folks!
A great looking car, fun to drive
by Stan from Valley Springs
May 25, 2018
We wanted a car that showed class, was fun to drive and got good fuel mileage. This XE meets all of that criteria. We leased the XE with all of the bells and whistles and the turbo diesel and get excellent fuel mileage. On a recent trip we recorded 41 MPG on mostly freeway driving (at 80 MPH). The rear seat leg room is a bit tight, but 95% of the time it's just my wife and myself, so it works fine. And the handling and comfort are exceptional. We've extremely pleased with this vehicle.
I was an out-of-state buyer and literally the customer service and the transaction could not have been any better whatsoever . I purchased this car from Oklahoma having no knowledge of this dealership, and cannot see how they could have improved on absolutely anything throughout the entire process., impressive based upon my past experiences in purchasing a car from anywhere in the past.
Omg nice car I’d love to own
by Hose05 from Louisville ky
May 21, 2018
This car was the car of cars y’all about luxury love the leather the screen was a nice size not to big not to small love the acceleration everything about the car was good
I've been purchasing jags and rovers here since my 2005 XJR
All ways courteous service and a fantastic sales dept
by Jag man from Parkland fl
May 12, 2018
Great value for the money. Love the performance and the exterior styling. The only issue is you have to disable the engine stop every time you start the engine which is an annoying ford holdover. Great car
Purchasing my 2016 Range Rover from Land Rover West Chester was an enjoyable experience. Everyone I came in contact with were friendly, knowledge and supportive. I felt I was their only client and they were there to help me find a vehicle that met my needs no matter how long it took. . Lee is an outstanding salesman always getting back to me in a timely fashion addressing all my concerns. Bill, the general manager, was always there to assist when needed. I couldn't have had a better experience at Land Rover west Chester and will continue to purchase cars from them in the future.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
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