Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
1/2 baked car that degrades the brand
by CADude from San Francisco, CA
August 26, 2018
Spent several days driving one in LA (Avis rental). Forget this car if you are over 6?. Nearly impossible to get in/out of car without hitting head and knees. Even shorter folks cant avoid hitting head in back seat. No lumbar support in front or back seats. Engine is rough and sluggish...and the engine auto stop/start function is bone rattling. Breaks are not smooth. Basic features found in most other cars missing (back up camera, etc). Shockingly slow mapping software. Cheap and badly fitted interior hard plastics abound. This car is not fully baked and is priced way too high for its class.
Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.
Shouldn't be called a Jaguar
by Stevenyla from West Hollywood, CA
June 6, 2018
Interior was cheap looking, uncomfortable to drive (knee hit steering column). Felt like the black vinyl interior of an 80s NYC taxicab but half the size. Disappointing to say the least. I've had a X, S and XF. Clearly this XE was a mistake. A Toyota Corolla might be a better choice?
Truly had a great time at this dealership. Beat experience I???ve ever had buying a car. Might buy my next car from there as well. Even though I???m from Connecticut. Chris Gomez was great as well. I hope so more deal with them.
Best valued luxury car
by Kunzi from Rockford, IL
September 11, 2018
This car has exquisite styling and a very luxurious feel to it. None of my friends could believe it is not more expensive. It looks gorgeous sitting in the parking lot at work and I love driving it.
Randy Grote is a professional who handled my purchase and never pressured or made it feel too sales. This is a first class dealership and I highly recommend it.
A great looking car, fun to drive
by Stan from Valley Springs
May 25, 2018
We wanted a car that showed class, was fun to drive and got good fuel mileage. This XE meets all of that criteria. We leased the XE with all of the bells and whistles and the turbo diesel and get excellent fuel mileage. On a recent trip we recorded 41 MPG on mostly freeway driving (at 80 MPH). The rear seat leg room is a bit tight, but 95% of the time it's just my wife and myself, so it works fine. And the handling and comfort are exceptional. We've extremely pleased with this vehicle.
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