New to the brand, we visited this location after having a less than satisfactory experience at another local Land Rover dealership. I called to inquire about Velar that I was interested in on their website and wanted to confirm that it was in their inventory. I spoke with Cat and she was fantastic to communicate with. I made an appointment with her to see that and another Velar. Cat was prompt, knowledgeable, courteous, and made the process of leasing a Velar that we wanted as seamless as possible. Would definitely recommend this location and Cat if you are considering a Land Rover - Jaguar.
My husband and I recently purchased a 2015 Range Rover Sport from Scott Johnson in Sales. We live 2 hours north of Sacramento in Redding CA. We were able to easily negotiate the deal over the phone with a trade in and when we drove down to the dealership Scott had the vehicle and the paperwork all ready for us. We were in and out in 45 minutes Thank You Scott! Upon Delivery we noticed a minor repair that needed to be made by the service dept. I was contacted by Shannon in Service she was very polite and friendly and made arrangements for the driver to come up to Redding to pick up my vehicle make the required repair (headliner) not only did they accommodate me at my house by picking up the vehicle but left me with a very nice Jaguar F-Type as a service loaner. The Service and Sales departments at this dealership are first class and they have earned a customer for life! Thank you for the Excellent Service all around!
Dom Prendergast was thoughtful and made the experience pleasant. I was there for almost 6 hours, but Dom was patient and at no time did it seem like I was there that long. Dom made the process smooth and painless. He walked me through all the new features and controls, a lot since, I went from a 2004 to a 2018. Dom, also, provided me with his number in case i have any issues and to set up my first service.
I was helped by Luis and Sean’s on my Volvo acquisition - both were amazing. Luis did all the sales and process went exactly as promised. I was in and out without additional headaches. Both of the gentleman were great in going over all of the features my new car has and explaining how to operate the apps. It was lovely dealing with them. There was no pressure and genuine interest in being helpful. Good job guys! I appreciate what you did for me and how easy it was. Will be back to see you for my next ride. :).
I enjoyed working with the sales guy at the dealership. How often can you say that? He was non pushy and worked with me to get the right car. My only negative was that there was some confusion at first about which cars were actually available for sale with their inventory software and what was physically in stock. It didn't matter in the end as I got a car pretty close to what I wanted and the price was OK.
I worked with Joel and Matt as the manager. They were very professional and got me in and out of there as quickly as possible, which is important to me. The showroom is very nice and Joel was great at followup and getting my deal done. WOuld definitely return. And by the way, I LOVE MY JAG!
I came to the dealership not even in the market for a car. Our car was in for service and we had a rental for a week, which I naturally fell in love with. I decided I loved it so much that I"d check out some of the other models and when I did so, Colin Unterkofler introduced me to the car I ended up buying. I not only love my new car, but I ad such an amazing experience working with Colin while purchasing it - he's friendly, down to earth, easy to chat with, and really cares about what your concerns and needs are when it comes to your vehicle so that you are sure to walk away with what you need. I never felt pressured into choosing a vehicle, and felt comfortable that I had seen all my options before making my decision. I walked away thrilled with my choice in both my vehicle and my salesman! I couldn't recommend either any more.
Needed a car for our daughter and ended up more than hour away from home. Couldn't have had a better buying experience. We didn't purchase a Rover or a Jag and were still treated as if we were buying the most expensive vehicle on the lot. No wonder the place is always busy. The next time we're in the market, we will definitely be back. Well worth the drive. Thanks guys!
After posting my negative review and experience I recieved a call from the dealership GM and service manager. He asked for more details about what happened and reviewed the history on the service record. They were genuinly concerned and after our discussion asked if I would send the invoice for the repair that was done by the outside service center. The following day they called me again and agreed to credit me the full amount of the work that was done.
Great example of turning a negative into a positive.....I appreciate their standing by their dealership and doing the right thing.
Amazing experience. Communicated almost entirely via phone and email. Came in, got what I expected at the agreed price and out the door in 1 hour. Very happy
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