Fantastic Experience All Around! Thank you!
August 29, 2018
As someone who has now owned 32 cars, I cannot say enough positive things about my recent experience with Jaguar/Land Rover of Norwood. I started hunting for a new Jaguar XF Sportbrake and the first person I spoke with was James. He was incredibly polite, helpful, and honest. He worked with me over the phone and provided me with all of the information I needed in order to secure the right deal. Upon visiting the dealership, he introduced me to Josh who worked with me for 1-2 weeks as we finalized pricing, paperwork, and my delivery date (it took that long because I wanted to take delivery at the end of the month-no fault of his). Josh was incredibly patient as well. He walked me through everything, didn't put any sort of pressure on me, and I felt like he treated me as a friend and not a customer. I truly feel that Josh is the type of guy who is looking for long term customer relationships and not just capitalizing on the single deal. Finally, I worked with Marco in the business office. I often say that the "negotiation really begins once you enter the finance office," which many people dread. Marco was professional, friendly, and did a terrific job creating a low pressure environment, advocating for me, and getting me out of the dealership with completed paperwork as quick as he could.
I am already excited to buy my wife a Velar from them.