The establishment is welcoming and warm from the outside in. I was introduced to Melissa whom I highly recommend and she was such an asset to the company and a delight. After hours and hours of test driving and narrowing down a perfect fit, I was pleased to purchase the 2018 E-Pace. I enjoyed all personnel very professional and welcoming. Katie in finance is like sunshine on a cloudy day. Not to mention the Amazing hot chocolate and tea cookies. Thank you for keeping me occupied with the basketball game on the big screen. I will always remember how excited and great I felt about my experience with Jaguar Land Rover Bellevue. 💗 P.S. David Payne thank you for keeping me hydrated, nice to meet you all! Blessed Days Ahead 😇
All elements of service were outstanding. Drop off was easy - we were given a loaner - John our service adviser was very informative and helpful; - delivered the car on time as promised! However - this is our first land rover and I found the cost of the minimum 20,000 mile servicing was outrageous! (almost $1,000) I compare this to the 20,000 mile servicing of our XC 90 volvo - which was free of charge. I love my car - but I would not have bought it based on a minimum charge for servicing of 1,000 every 12 months! I have owned many Mercedes and 3 911 Porsches - I have never had service fees like these - most servicing was free!
Having dealt with 7 different Jaguar dealerships over the last 2 and 1/2 years it is a pleasure to rate the Bellevue, Washington dealership #1.This is entirely due to Ms. Alina Mars, Service Advisor. Thoroughly professional and still understood some owners establish a special bond with their Jaguar. She kept me in formed throughout the process (even on weekends)
Just purchased a used 2015 F-Type S from this dealership after much consideration. I visited *many* dealerships in the Bellevue/Greater Seattle Area and while the other dealerships were good, this one in particular had the best customer service out of them all. If you're serious about buying a car and you're considering a Jaguar/Land Rover, this team will work with you to make it happen while providing a positive experience. The detailing they did post-sale was also spot on before I drove it off the lot, the car honestly looks brand new, I couldn't be happier.
I've purchased several cars over the past 45 years..... from Chevy's to Ford's Nissan's to Cadillac's and even BMW's to Lexus. The one item that is generally a bit frustrating is the time it takes to sign, seal and deliver the new vehicle. This expereince in Lynwood at the Jaguar dealership was less than 1 1/2 hours.... Most of the other experiences have been 2 to 3 hours.....which causes one to think about another purchase on the next go around..... Not with Brent and Mel at Lynwood Jaguar. It was precise, quick and to the point. Thank you for a great experience!
We found additional vehicles that are close to your year range.
They sold the car i was interested in buying after I take long but they directed me to another car with a good deal now i like my new car much compared to the one they sold.keep up good work Victoria.
I've purchased several cars over the past 45 years..... from Chevy's to Ford's Nissan's to Cadillac's and even BMW's to Lexus. The one item that is generally a bit frustrating is the time it takes to sign, seal and deliver the new vehicle. This expereince in Lynwood at the Jaguar dealership was less than 1 1/2 hours.... Most of the other experiences have been 2 to 3 hours.....which causes one to think about another purchase on the next go around..... Not with Brent and Mel at Lynwood Jaguar. It was precise, quick and to the point. Thank you for a great experience!
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Vroom (Online Dealer) Review
Vroom has a very streamlined process
by Berk757 from DealerRater.com
December 3, 2018
3.8 (1911 reviews)
This is my second vehicle purchased from Vroom in the last 12 months, and I can't imagine ever buying a used car from a brick-and-mortar dealership again. Vroom offers a terrific selection of late model used vehicles. The pictures really make it easy to know what the car looks like. I purchased a 2015 BMW 5-series, and the Vroom price compared to a similar make/model/mileage vehicle from CarMax was $3,000+ cheaper. I selected my vehicle over a few weeks of looking at photos. I filled out a credit application online, and they immediately called me to finalize the app, discuss rates and payments, and to get my $500 deposit. I received a loan package via FedEx 2 days later, signed all the paperwork, and sent it back in the pre-paid FedEx envelope they provided. About 3 days later, I started getting emails to schedule delivery. The process only took 9 business days from the moment I made the deposit to the moment I got my vehicle. The vehicle was clean, just as described, and runs great. Now I just need to get a state inspection and add this to my insurance policy, and the tags will be mailed to me in a few weeks. Thankfully, Vroom gives me a 60-day temp tag so there is ample time to receive the plates. This is the future of car-buying, and the 7-day money back guarantee makes it the perfect way to purchase a used vehicle.
I had been looking for a car for almost 2 years not in any hurry to just buy something but rather wanted to find the right car for me. I was referred to Seattle Jaguar Land Rover Seattle and in particular Car expert Jay Harris. He was so delightful and informative....not pushy, I felt like I was dealing with a friend. I bought a Jaguar F-Pace S 2019 right off the showroom floor. The follow thru and attention to detail was off the chart. So darn happy with my new car. Thanks Jay for being a rock star!
Totally enjoyed my leasing experience with Michael Franzi over at Land Rover/Jaguar Bellevue. It was the first time I leased a vehicle and I would do it all over again. I worked with Michael as well as Jed - along with Katie to do the lease papers. Everything was clear and easy to understand and they made the Whole process quite pain-free for me. I would definitely and will definitely purchase/lease from them again. And by the way, this is our 3rd Range Rover from this dealership! Totally & Highly recommend them.
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Vroom (Online Dealer) Review
Best car buying and selling experience I've ever had!
by Rod - car guy from DealerRater.com
November 5, 2018
3.8 (1911 reviews)
I am a car enthusiast! I spend way too much on cars ??? but I work 24/7 and it???s my only hobby. This review will be a bit on the long side, simply because I have so much to say about my experience with Vroom. My wife gets frustrated with me because I talk so often about how amazed I am with Vroom in every aspect! I bought my first car in 1968. Back then I couldn???t afford much, but since about 1979 I???ve purchased some very cool cars. I even bought a brand new Rolls Royce back in 1985. I???ve owned: exactly 10 Mercedes, Jaguar, Ferrari, Audi R8, BMW, Range Rover and several others. So when it comes to dealing with car dealerships, I feel like I???ve become rather expert ??? AND a huge skeptic of car dealerships!!! When you buy a high-end car, you lose SOOO MUCH money, as soon as you drive it off the showroom floor. So the last time we purchased cars, we decided to purchase nearly-new cars with very low mileage on them. We bought an Audi R8 and a Mercedes SL63. And it turned out GREAT. No regrets. So now it was time to sell those cars and buy two more. I happened across Vroom.com in my Internet search, and found the perfect cars for both my wife and I at the same place ??? Vroom.com. The cars are nearly identical to the same cars we???ve been driving, but just newer. A 2014 Audi R8 and a 2014 SL63 ??? both with about 3,500 miles on them. Even the same colors as our previous cars. I got bids from several companies to sell our cars to. Vroom offered the highest amounts on both of our cars!! And it was FAR easier to sell to them than any other company. Unbelievably simple! And the prices for the newer 2014 cars was extremely fair. I flew out from South Orange County, California to Vroom to look at and drive both cars. Vroom picked me up at the airport and brought me back to the airport. I was extremely impressed with Vroom and their showroom. And without exception, every single person I???ve spoken with and dealt with at Vroom has been not only helpful and enthusiastic, but GENUINELY concerned about making me happy. Even after the sale they keep contacting me to see how I???m doing and to ask if there???s anything that I need. They got me great financing! Less than 3% interest rate. I had no clue that you could do that with a ???used??? car. No other buying or trade-in experience I???ve ever had comes even close to how great, simple and fast this was. Oh???and they shipped the cars from Texas to us at NO CHARGE, and picked up our two cars at the same time. And the nice young man who delivered the cars was fabulous. He was so very, very careful with our cars. And not only do they have their guarantee ??? I believe you have a week or so to drive the car, and if you don???t like it, they will take the car back. They even told me several times (even after I???d purchased the cars) that if for some reason we decided we did not want the cars, they would come pick them up and truck them back to Texas at NO COST to use. Unbelievable!! Well, my wife is now also so impressed that she no longer is frustrated with me for talking about Vroom so much, and telling all my friends. In fact, I???ve already asked Vroom to look for a car for my daughter. I now would not think of getting her car anywhere else than Vroom. I mentioned before that I???m a skeptic when it comes to car salesmen and dealerships. So if I was you reading this, the first thing I???d wonder is, ???Why is this guy writing this review? Are they paying him???..???? Well, I don???t know any of the people at Vroom. I spent so much time on this review simply because I believe that when people deserve credit, and they treat you so nicely, you should reciprocate and sing their praises. My name is Dr. Rod Kurthy. I???m a dentist and I own a dental products company in Southern California.
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Vroom (Online Dealer) Review
Wonderful experience
by Beatz12 from DealerRater.com
December 3, 2018
3.8 (1915 reviews)
I was referred to Texas Direct Auto/Vroom by a good friend and I???m glad I decided to go with them for my car purchase! I initially got Billie as my car sales personnel, but she seemed to be very pushy and just aiming to make quick sale; which is something that made me very uncomfortable. After speaking with her for a while I advised I would give her a call back to speak with my financial advisor on proceeding further on this process with Vroom. When I called back I got a different agent that saw in the system that saw I was talking to Billie and advised me that she would give me a call back in 5 mins, well 30 mins passed and I called back upset because I did not hear back from her after she ran my credit and didn???t like the fact I wasn???t trying to put 2500 down. My credit score was excellent I had a 740, but I didn???t have enough credit history she said is the reason why she kept asking me to put so much money down on 23k 24k car. The last time I called upset after not hearing anything from her a gentleman by the name of Shannon Humbles answered and I advised him that I did not want to work with Billie anymore because she made me feel very uncomfortable and I felt like she didn???t personally care about helping me through the process of the purchase. Shannon is an ALLSTAR!! He went over and beyond the call of duty to help me make this purchase!!! 7 days later my vehicle sits in my parking garage and I love it! The process was so easy to purchase, I had to put 1500 which is the standard, instead of 2800 that???s Billie was demanding that I put down! Please go with Vroom! I saw a couple bad reviews and I know every process has its flaws, but I???m here to tell you, they work! They are a very good company and I look forward to making another purchase with them for my girlfriend???s Christmas gift! Thanks Shannon and Vroom!!!!
WOW!!!!! What an AMAZING auto buying experience!!! Sean and Brent teamed up to assist us in making sure our buying experience went off without a hitch. We went in on a Saturday and they helped us find the perfect fit for us. They managed this even while dealing with two trade in vehicles. Thinking we were going to go with a full size Range Rover, after listening to our needs they also pointed out the Velar. After test driving it it is the vehicle we ended up going with. This was amazing to us since the usual experience with a car dealership is to sell you the most expensive car they possibly can. After taking delivery Sean and Brent even had our new car ready and drove to our house 35 miles from the dealership to pick up our trade ins...over and above the call of duty! Also I have to mention the FABULOUS experience in finance with Mel. What a wonderful, smooth and do I dare say ???enjoyable??? experience? Yes I can!!! He processed us through, pointed out a few additional protection plans not trying to stuff a bunch we totally didn???t or wouldn???t need down our throats and sent us on our way. He even made sure there was a birthday bow on the hood for pictures! All of this said Land Rover/Jaguar of Seattle has won our loyalty hands down!!!! Thank you gentlemen!!! Can???t wait to buy our next vehicle with you!!!
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