After posting my negative review and experience I recieved a call from the dealership GM and service manager. He asked for more details about what happened and reviewed the history on the service record. They were genuinly concerned and after our discussion asked if I would send the invoice for the repair that was done by the outside service center. The following day they called me again and agreed to credit me the full amount of the work that was done.
Great example of turning a negative into a positive.....I appreciate their standing by their dealership and doing the right thing.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
It’s almost a year since I have been driving my Range Rover Evoque . This vehicle is very reliable and good on gas. It’s a strong vehicle but elegant at the same time . The vehicle speaks for itself . I am very grateful to Richard Cohen from Land Rover in Huntington because he has been amazing from day one when I sat at his desk going over different vehicles until I walked out the door with the keys to my vehicle . My experience with Land Rover in Huntinton Long Island has been wonderful . From day one the staff was very professional . Richard was assigned to me by the receptionist at Land Rover and from the minute he became my sales man he made sure that I got everything I was looking for in my vehicle and then some . He went above and beyond to provide great service for me and he still does which is why I would recommend Richard Cohen and Land Rover in Huntington to every one without hesitation.
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