This was probably the best car buying experience I have had. Our salesman, James Warren, and our Audi technologist, Shaun Jameson couldn't have been more patient and helpful.
Best car I have ever owned
by Doc “out of the box” from Stamford, CT
January 6, 2019
This car has an engine that purrs. It makes commuting to work so much fun especially when driving in sport/dynamic mode. It is not only luxurious but functions just as well in bad weather. I am so glad I own it!
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
Amazing for what it is
by DankB from Newport Beach, California
December 3, 2018
I really love the comfort and style of the car and I think that the overall design is amazing. It is very understated for what you are getting, and with all the lease deals going on it’s a steal.
Friendly, relaxed and professional customer service! NO pressure! Just sincere interest in helping me get the vehicle I wanted.
This is my 5th Jaguar...Love the brand!
by LAWoolf from Los Angeles, Ca
August 24, 2018
I love the lines of the Jaguar and the feel of a solid car beneath me. There are very few shortcomings with my XF, and it's an easy car to drive....Very roadworthy!!! My only gripes are with the GPS which notify's you to turn as you're passing the intersection you should have turned on! Also, the gas millage has not been as good as advertised.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Luxury, style, and great overall sports sedan
by Rbc from Rbc
December 8, 2018
Luxury, style, great overall sports sedan. Glad we purchased this car. Has incredible warranty. Interior is luxurious, comfortable, and spacious. Trunk is very large. The exterior design is beautiful and well-balanced.
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
Overall great car/Fully loaded
by WendyG from Oak Ridge, NC
June 11, 2018
Love this vehicle. The seats are extremely comfortable which is important because I have back problems. This car is fully loaded...heated and cooled seats, sunroof, heated steering wheel, back-up cam, automatic start.....it has everything I was looking for and more!
Like most I was very skeptical about buying a car online. But I did my research and google'd the company like crazy. What I found in my research is the company had laid off people due to rapid growth and during this time frame the reviews were not good at all. Which to me makes sense and most likely vroom could have done a better job to make sure customers did not feel the effects. But after that period the reviews were really good. Also they have a very high rating with the BBB. That all said I decided to purchase my Jeep Wrangler through Vroom. The entire process from start to finish was awesome! I did not do a trade but just a purchase. I submitted my request for finance and purchase on 7/29 Sunday morning and received a call 7/30 Monday morning. I spoke to the sales person which there was no pressure just Q&A. I put down a deposit so I could secure the Jeep. There was communication via email by Vroom throughout the process including when the Jeep was in route. My jeep was delivered within the time frame they explained, which was the following Friday 8/10 cleaned and in excellent condition. I received my tag and paperwork about a month after the Jeep was delivered. I have 3 kids so spending 4 hours at a dealership is not fun. I would definitely buy from Vroom again. I hope this review helps others who might be on the fence. (Atlanta, GA)
When it comes to Lexury Jaguar is the vehicle!
by JamesG from Houston TX
November 19, 2018
Great car, but even better value!
I purchased a used 2017 Jaguar XF Premium with a lot of options and with only 20k miles. I'm a big guy, 6'3" and big-boned, with two younger children that require car seats. There is still some room behind me with the seat backed up all of the way. The features and smart key are a nice touch. I am used to a V-6 RWD vehicle, so it has taken some time getting used to the slower acceleration in normal or ECO mode. In Sport mode, the acceleration is good. I really like the looks of this car. It just stinks you have to go to the Sport or Limited model to get dark interiors, but I'll deal with it.
Have been a customer for years. They are better with helping you get what you need or want then most places I've been. My parents just got helped into a vehicle. Brandon and Austin thanks for the good work.
80k miles and going strong
by ranjith from Ashburn
December 16, 2018
I purchased my cpo 13 xf 2.0 when it had 3k miles on it for 40k$ in 2013. Since it has best bumper to bumper protection at no cost for 6yrs/100k miles.
Pros: always feel safe and fun to drive.
Its a jaguar
Cons: turbo went out at 40k miles and jag replaced it for free of cost no deducts. Waterpump around 60k replaced by jag free of cost.
Apart from these two just the oil changes now and then. Usual oil changes cost 250$ at delearship and some services cost around 700 once a year.
The brake rotors and pads job at the dealer gave me qoute of close to 2400$ . I got the different parts from outside and replaced for around 700$ .
So in 80k miles i had to replace brakes twice and regular oil changes. I recommend having warranty on this vehicle.
I was looking for a specific Ram equipped with everything I needed to use it for a work truck. Rice had just 1 truck that met all my requirements. It was a white truck with the blackout package. I knew the moment I saw it that it was for me. Brian Myers went above and beyond to make my purchase a pleasant experience. I showed up 30 minutes before he was to get off work on a Saturday evening. He stayed with me and finished the sale before he left for the day. When I came in Monday to pick it up he had it gassed up and shined up. If you want someone to make your vehicle shopping an awesome experience then ask for Brian Myers.
I needed a replacement for my '08 Prius
by Riggo from CLayton, NC
May 30, 2018
This 2015XF Sport is an incredible automobile. I absolutely love it! The performance is outstanding. It is quiet, hugs the road and makes driving enjoyable again.
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