Nick was absolutely the best to work with. I enjoyed my transaction very much and he did everything he promised. Process was easy, no games. The dealership is beautiful and the follow up has been wonderful. I will refer everyone to them.
Too Glitchy! Outdated electronics!
by BobD from San Diego, CA
November 28, 2017
I have now had my 2016 XJL Potfolio for 1 year. I love the looks of the car and it’s driving performance and luxury. However the infotainment system is years behind Merecedes, Audi, and BMW. I had an Audi A8L prior to this and this is a step backwards as far as the electronics. The worst part is that The Bluetooth and hands free system have never worked properly since day 1 and are completely unreliable and dealer had not been able to get it resolved. Also my ability to get it to play my music from my phone is equally unreliable. Just way too many electronic glitches with this car. Getting assistance from Jaguar and the dealer has also been a big hassle. I am going to take a hit and get ride of this car in the next few months, tired of the glitches and their inability to get it resolved. As a whole I have been very disappointed with my experience and the quality of the car and Jaguar’s service. I would not recommend getting this car unless you have lots of patience.
Best “ car buying “ and post sale experience I have ever encountered. Super salesman who found the car I wanted. A post “Encore” appointment where an extremely knowledgeable and professional individual patiently taught us about and how to use all the features of our new car. This was a true “value added “ experience that no other dealership has ever offered us - and that includes Porsche,Maserati,Mercedes and Lexus all of which we have owned over the years.
it is really comfort and flexible
July 22, 2017
I purchased a used 2015 Hyundai Sonata Sport with a lot of options and under 15k miles. I'm a big guy, 6'3" and big-boned, with two younger children that require car seats. There is still some room behind me with the seat backed up all of the way. The features and smart key are a nice touch. I am used to a V-6 AWD vehicle, so it has taken some time getting used to the slower acceleration in normal or ECO mode. In Sport mode, the acceleration is good. I really like the looks of this car. It just stinks you have to go to the Sport or Limited model to get dark interiors, but I'll deal with it.
From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house!
Extreme fun and comfort. Elegant chaos.
by WCG1 from Riverside, CA
June 30, 2018
Most fun car I've had since my 85 Vette. Beautiful design that gets tons of attention. Elegant interior reeks of style and class. Unexpected performance from the 3.0 Supercharged engine that will leave others in your dust. I have put over 60,000 miles on the car and have not had any maintenance issues. Overall I could not rate this car any higher. Love it!
Jaleel Khan is the best. Setvice is perfect!! The service department is excellent and the product, the tires are great. The staff is professional , the waiting area is beautiful, as is the cafe . All is a great experience. I would definitely return to this dealership because of the professional received received through Jaleel. When I???m ready for another Mercedes I will definitely return to this dealership and continue to work with Jaleel. He is a most valued employee. I have always been satisfied ,as well , with the service department.
One of the most beautiful cars on the road
by Sbourne from Gig Harbor, WA
October 21, 2017
I have owned three of these - having just purchased a 17 following my purchases of new XJL models in 2010 and 2012. Incredible value for the money. Very sleek and comfortable with every possible safety and convenience feature you could want.
A hard worker who strives for perfection ? let me introduce you to David Kaminski. I just purchased a brand new 2018 Jaguar E-Pace, All I can say is awesome experience, the best car buying experience ever. David was fun, welcoming, knowledgeable, and most importantly honest. David provided informative answers to any questions I had and ensured that everything I needed was taken care of. The buying process went quite smoothly with no complaints. Excellent service till the end, highly recommended for future buyers of awesome cars at Jaguar Land Rover Hoffman Estates
My fourth Jag and I love it!
by lolod from Dallas
June 29, 2018
I’ve owned 4 Jags and decided I would try something different. After three months, I had to sell the car and purchase another Jag. I’m very happy now.
Imperial Motors representation of my Jaguar was spot on. They arranged transportation to my home in Vermont . Car around clean and in perfect condition. I am most satisfied with my purchase. Connie, was professional, thorough, and a delight to deal with. Highly recommended.
by Gurtej from Sacramento
March 15, 2018
After driving the Pilot, Ridgeline, Highlander, Santa Fe, and several others, the Sorento EX V6 was by far the best value for my money. It is solidly built, quiet, and smooth
Purchased a used Jaguar XJ and was treaded by the staff well. Sales person Connie was knowledgeable and helped us through the whole process. They were willing to deal a little on the list price and trade in value. They made sure the body was in excellent shape before I left with the car. I did encounter a glitch soon after my hour long drive home and took it to my local Jaguar dealer for the fix. When I notified Imperial Motors of the problem and fix they supplied an explanation of what went wrong and agreed to compensation for my troubles.
Now that the entire process is complete I must say that they did a great job and were very attentive to my needs. I would recommend them!
Just purchased the car today. Very pleased .
by Craig from Bluffton, South Carolina
November 12, 2017
Totally love the vehicle. Very happy with my decision to purchase a Jaguar. The sales team and management team exceeded my expectations.
I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home.
Best luxury full size sedan with superior power
by AggiesFan from Dublin Ohio
May 21, 2018
This vehicle shows how modern British engineering came together to create a vehicle that has premium safety & security, superb performance and maximum comfortability. The Jaguar XJL AWD features a 340HP 3.0L V6 Supercharged Engine which amazed us in how well it handled acceleration for how heavy the car is. Finally the long wheel base provided a great amount of leg room so even if you were 6''+ you never would have an issue.
We have purchased or leased a "substantial" number of vehicles over several decades. This was the best experience we have had with dealership personnel starting with the receptionist who connected us Arlington Fritz who introduced to his manager Syed Madni. From our entrance to the dealership through to closing the deal with Financial Manager Anthony Leli it was a pleasurable experience.
Great looking car
by JohnHH from Hilton Head Sc
November 21, 2018
Just bought so hard to comment on reliability, however Carfax reports show car received regular maintenance but no major problems. Beautiful car, looks new and dives like a dream. Very reasonable when purchased used.
Caring, integrity and honesty make him the best car salesmen I???ve ever met. His word is his bond. This is the second car I have purchased from him and have never been disappointed.
most stylish car i have had
by Eric Hinson from salisbury, NC
March 21, 2016
The overall look of the car is awesome. it drives and handles great. the panoramic sunroof is incredible.
the space inside is very comfortable and plenty of storage for traveling. I would recommend this car to anyone.
Being in a service related field myself, I felt I made the right decision in the vehicle and where I purchased from because of the service provided by Matt Saunders and Wendy. Had great conversations with both, as they were attentive to what I was looking for.
Absolute joy to drive
by MV Rider from Raleigh, NC
August 15, 2017
It is very comfortable, quick and fun to drive. It combines the luxury and room of a large car and is extremely fun to drive. It also gets 24mpg while cruising at 80mph. It is the large sedan for people who truly enjoy driving.
We bought a 2017 Chevy Volt after almost a year of communication with your salesman, Brett Banaszewski. He was very patient with us and we let several opportunities pass us by before we made our purchase. He was clear and accurate about all the characteristics of our used car and the various warranties, etc. He went out of his way to help us find a hard copy of the Owner's Manual. He also volunteered to ask your mechanics for a recommendation for a Duluth Chevy dealer to service our car, since our local Ashland dealer has no one certified to work on hybrid plug-ins. Good work helping us move into the new car future which we should all be considering with the dire freight train of climate change barreling down upon us. Keep buying and pushing those electric cars. We now have solar panels and are working for public charging stations in our area. Had a hard time not jumping right into a Chevy Bolt or Nissan Leaf, but coming from deep rural we felt it was still prudent to buy a hybrid. Thank you. You and Brett can count on our recommendation to others. Linda Jorgenson and Jack Gunderson
2012 Jaguar XJ
by Jimmy from Austin, Texas
May 9, 2016
Very nice car you will fall in love with. Has a bold, aggressive stance that is noticed especially silver. Car's touch screen is pokey, but has a lot of functions and the navigation map is very good. One of the best features is the sound system. You will hear almost every instrument in clear, balanced sound with over 20 speakers. They put a lot of time and money into the sound and it completes this car you will not need to spend a penny on upgrades. Look for certified versions only since small things can go wrong. Had a radiator tube burst twice and the cup holder cover broke which was serviced for free by the dealer. They also give you a free loaner.
The service was good and the financing was excellent overall the visit was good and the staff was very friendly and helping I would go back
by golfer from Oregon
November 4, 2014
This car screams status. I pride myself on showing off in this vehicle. It says "Get outa my way" to all other cars. This is the ultimate status symbol and I wear it with brazen pride. All other cars are inferior.
I have a problem...I came in hot and furious and left with the best service I could have ever imagined. Andy the GM and staff will have me coming back lease after lease. They are fantastic and their attention to detail was impeccable. Thanks! JJ
Great car BUT
by SSEXILONA2 from SAN DIEGO, CA
June 22, 2017
Beautiful design -BUT FOR THE PRICE OF THIS CAR (XJ 2016) IT DOES NOT HAVE A WINDSHIELD DEICER?
Also: for the price of this car there are no hand hold straps to assist getting in or out of the front seat - plain dumb when you consider that us Old foggies are the ones who buy these cars and could use the assistance getting in and out.
Also the navigation system is far too complex and basically unusable.
Te eco system is a real pain.
This was one of the most professional dealerships I have dealt with. No hard sell, just a genuine interest in meeting my automotive needs. They didn't have the vehicle I needed, but I will consider them in the future.
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