After several issues at other dealerships and several long hours this one came through above and beyond what was expected. The staff was friendly helpful and went out of there way to help us find what we needed.
I have bought and leased many cars over the years. I have never had such a pleasant experience as I did yesterday at David McDavid of Austin. All of them were extremely courteous and so helpful. They spent a lot of time working with me and when it was all said and done I felt they were extremely fair. This was overall the best experience I have ever had purchasing a car. I love my new Acura and look forward to a long relationship with this dealership.
I don't do recommendations unless I know it to be true. We have been customers of Woodhouse Lincoln since the 1990s. My wife and I have bought or leased 7 vehicles in that time. Matt Swoboda (sales manager) has always been friendly and ready to meet our every reasonable need. Gary Combs and Brian Sich have always ensured they listen to our needs and have directed us to vehicles that fit our requirements. The finance department (Aaron Cohen and staff) is one of the fastest that you will ever deal with. He will go to whatever level of details to ensure you understand the details of the financing of your car. The service department has always been top notch. Service and courtesy is what Woodhouse Lincoln does best, if not, talk to Matt. We have enjoyed our long relationship with this dealership and hope you enjoy it as well.
Joe Andres is a top notch salesman. I contacted him and told him the make/model van we wanted to see and that we would not have much time as we were traveling to visit family the day before Thanksgiving.
Joe had five mini vans pulled up the the front of the building with the exact options and miles we requested ready to go. He had our car appraised while we test drove the vans and presented us simple numbers all within 45 minutes of arriving. I have bought many new and used cars and his professionalism and timeliness was greatly appreciated. We came back a couple days later and bought a used 2018 van and Joe had all the paperwork ready to go which allowed us to be in and out of the dealership within an hour. I highly suggest working with Joe for your next vehicle purchase !
Eric and York were a great pair of sales staff to purchase our 2017 Outback. This is our second new Outback from Don Miller West and both experiences were simply top notch. It also says something special that we came back to Don Miller West and purchased the nearly identical car 6 1/2 years later. Same Dealer...same car. Reliable quality 360 degrees!
G and L
Brandon was patient, thorough, informative, personable, and not pushy at all throughout my entire buying process. Not for one minute did I feel pressured into upgrading this or that until I had made my decision on an item. He brought joy and personality to the information he presented me with so that I was able to make the most informed and knowledgeable decision in a vehicle that I could have possibly made. All the staff were genuinely excited for my purchase and what it meant for me and reinforced that if I had any issues, questions, or concerns that I could contact them at any time.
I was searching for a replacement vehicle and had a used one in mind. I wanted something similar in size and performance to the one being replaced. I found this Ford on the website and decided it was worth a look. The process - from start to finish - took less time than I thought and that's always a good thing.
I worked with Sherm, who was so down to earth and honest. He took the time to get to know me, and treated me like family. He asked questions to determine exactly what the right vehicle was going to be for me, and stayed within my price range. What I love about him is that he isn???t a shmoozy salesman, trying to pressure you into anything. He just listened and did the research to find my dream car. He was available by his cell phone at all hours to answer any questions I had, and never once made me feel stupid. This is the kind of dealer you want to work with when buying a car. I wasn???t expecting to walk out of there with a brand new Jeep Cherockee!
I have all my cars serviced here.
I have a Dodge Ram 1500 truck, VW Routan Van and a Cadillac Deville Concours and they service them all.
If there is a problem and they find they can't fix the problem they charge me nothing.
The service manager is the best I have ever dealt with, he is honest, fair and helps me with any problems.
Dealer leadership stepped up to resolve an issues with service. Things do go wrong with cars, and not every situation is pleasant for customers or dealers. However, the true test of integrity for any dealership is what they do to fix the problem, and make it right for the customer. In my case the senior management rolled up their sleeves, took responsibility, and made things right. Sometimes, the most important things you can learn about the true quality of a dealership is when something doesn't go quite right. Very impressive group of people. Would highly recommend to anyone.
It was a pleasure purchasing another new vehicle from this dealer. Cameron Stevens was my salesman. He was very well informed and attentive to my needs. I will purchase my new cars at O'Brien Motors. They are extremely easy to deal with and customer satisfaction is Number 1 with them.
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