Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
I recommend Howie the manager of Boch Nissan. He is very friendly, and professional. He is a guy you want to buy a car from. The salesperson JP is a very nice person as well. I will buy a car from these guys in a heart beat again !
Tofik was excellent and I can recommend him to any of my friends. The long wait for the finance office was aggravating. You shouldn't have to wait over an hour to pay!! The dealership is clean and everyone is courteous. One big complaint, is they can not put an inspection sticker on your vehicle. So another wait at a service station for an inspection sticker.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
I've never thought that buying a car can be an awesome experience. Most dealership now changed the way they do business compared a decade ago. Although there are some dealership who still practice the old style of pressuring there customers to buy a car from them. You have to meet all of them, they refer them to you as their manager, offer you another car or anything that will keep you in their lot. With most people who now search the internet before going out to buy a car, this old trick no longer works. My experienced with LAHTI's Jeep is excellent. Transaction is very smooth and prompt from start to finish. Brian Long is very friendly, courteous, and knowledgeable and he will go the extra mile to please his customers. We bought a 2013 Honda Civic Si the cheapest price we found on the internet. The car was cleaned and polished when we came and ready for the test drive. When we came home after 43 miles drive, we noticed that one of the fog light is hanging out. We contact Brian and he answer right away and promise us to bring the car back for them to fix. Overall the experience is phenomenal. I will highly recommend Lahti's Jeep in Leominster.
Let me start by saying, I was not your typical car buyer. After doing my homework, I was looking for a particular trim, color and options. So, of course my car was not on the lot. But Jason and his team tirelessly looked around for my "perfect" Cherokee. From the beginning of my journey into buying a new vehicle, Jason was always accessible and informative. He let me know what he was seeing and was straightforward with me on availability and cost. Communication was excellent. Ron, dug deep into the available vehicles and called place after place to find what I was looking for. It was a pleasure working with this group. To me, a new car is huge investment and can be intimidating. Jason made the whole experience non-stressful and very easy. Consider me a happy customer! It really is nice to see a family-oriented dealership focused on customer service in the days of selling for commission. Thank you!
Great service. Accommodating and expeditious. They were able to fit me right into schedule on short notice and I was on my way home in an hour.
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