Ask For Greg Bristow
December 3, 2018
Greg Bristow, Greg Bristow, Greg Bristow! That???s all you need to know. Seriously, what a great job Greg did taking care of my family. We reached out via the internet to Royal Moore Subaru, because they are part of the Costco purchase program and they have the lifetime power train warranty. Greg contacted me shortly after my request, he attentively and accurately listened to all of my requests, followed up with me when a vehicle would be in, took a $500 deposit over the phone, kept me posted on the expected time of arrival, coordinated a vehicle pick up time, was ready and well organized when we arrived, had the vehicle completely prepped, took us on a test drive, completed the paperwork very quickly and efficiently, but the most impressive thing he did was his interaction with my family. As a ???car guy???, I had researched the 2018 Crosstrek in great detail. I bought the car for my teenage twins, because it was the safest, most affordable, well featured all-wheel drive vehicle available. I studied the owners??? manual in advance and watched countless videos and read countless reviews. I also had my 15-year-old (nearly 16) daughter do the same. I brought my daughter with my wife and me (and my daughter???s friend and cousin) so that she/they could learn from the experience. Greg picked up on what I was trying to do and he spent a significant amount of time walking her through everything. He spoke very professionally to her, which really resonated with her and as a result was well and thoroughly received. This included a significant amount of time actually in the car, walking her through every setting. His tone and manner was always professional, genuine and caring. I was very impressed with how technically accurate his presentation was with my daughter. There was not a single technical element that he wasn???t right about. Very, very impressive. It is the first time that I have bought a car that the sales person knew as much as I did about the vehicle???s detail. The finance manager worked with us very professionally and competently as well. The process was very easy, with no high pressure from either of them. Bottom line is that our car buying experience was the best car buying experience I have had, and I have bought multiple new Mercedes, a new Cadillac STS, a new Volvo 850R, new Dodge SRTs and several other high-end cars. The service from Greg and the finance manager at Royal Moore Subaru out performed them all. No review would be complete or fair without mentioning areas for improvement. I have two criticisms, 1) they need to improve their warranty to match the nearby competitor???s (which became available after I ordered my car) and 2) they need to improve the exterior appearance of their Subaru facility. Their website says that they are getting a new building, so that should fix that issue. The facility needs to reflect the quality of their staff and our truly wonderful experience. Thanks to Greg Bristow and his team. Really, really well done! They earned and deserve my highest recommendation.