Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Just bought a used 2014 F150. The dealership sold me a truck for a fair price over the phone and held it for me for a couple of days until I was able to drive from Maryland to get it. The sales lady, Marie, and sales manager, Joe, were friendly and not pushy which I appreciated. The truck itself was in better condition than I expected.
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
Just bought a Jeep Wrangler Sahara and had the best experience! Our salesman, Glenn was knowledgeable and kind, the Sales Manager Russell was a pleasure to work with, and the Finance Department and Insurance Department are amazing too! Just an overall great buying experience. We were very happy with the price we paid. This is definitely the place to go if you are looking for any Jeep or Chrysler vehicle. Thanks for making our experience awesome!
I went in to Pellegrino in hopes of purchasing a jeep I found online and Patrick graciously assisted me during my process. I did not end up liking the original Jeep I went to see but Patrick had 2 others he was able to show me. He was very patient and diligent while working with me, allowing me to test drive the vehicles, and especially during the buying process. He did all that he could to allow me to drive me Jeep off of the lot that day and to make sure I left satisfied with my payments which I was extremely grateful for. He is truly a wonderful person.
We spent the day at this dealership and couldn???t have had a better experience. They met our needs and went above and beyond to accommodate our requests. I am so impressed with our salesman, he really treated us well and his experience showed. He was so patient with us and I am confident he gave us the best deal possible.
I spoke with Glenn Hughes, salesman, on the phone. He listened to my concerns regarding other car dealers that I had visited, only to find out the price quotes over the phone and text messages changed by thousands of dollars at the dealership. Glenn asked pertinent information and assured me the price that was quoted would not be beat or change upon my arrival. I got the Minivan that I wanted for my growing family at the Pellegrino. And the quoted price, was then beaten by dealers at Pellegrino. Thank you Glenn for a great car buying experience. I look forward to future business with Pellegrino Chrysler Jeep.
I just want to say thanks to Bob Vesper and Brian in finance for taking such good care of me ....you guys are the best..I couldn't be more happy with my Jeep..I have already told all my friends that they need to go to Pellegrino and see you before they purchase a Jeep anywhere else...I know I will be back in the future!
I went to Matt Blatt looking to buy a used Mustang. My salesman, Marc, was knowledge and easy to work with. It didn’t feel like an ordinary car dealership. Very family feel to them and very honest. They fully disclosed everything and the transaction was very quick. I would highly recommend them and would buy from them again in the future. If you go there definitely ask for Marc.
Dave Baldwin, my salesman was a perfect match. Very helpful when transitioning to a new Jeep Compass from a much smaller Mitsubishi Lancer. He was very knowledgeable about the various incentive programs available and picked the perfect vehicle for me and my driving needs. I would recommend not only Dave Baldwin but the Jeff D'Ambrosio Auto Group for your next vehicle lease or purchase.
Great salesman Willie Nelson and manager Mr DeSantis of Concordville Nissan Very patient and accommodating and fair in their dealings with my husband and I
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