I originally started discussing a new Tacoma with Tae Lee via email. He was a breeze to deal with and was quick to respond. When I showed up to test drive the truck I was treated with respect and taken care of right away. I ended up driving it home that day! They gave me a GREAT deal (truly) on the Tacoma and I couldn’t be more satisfied. 5 stars for sure!!
I bought a Honda from Todd, he was SUPERB! Todd was helpful, kind, fast and super easy to work with. The dealership asked all my questions, provided all past info on the car, and was helpful! I ALWAYS refer friends and family to NorthBend Chev\Todd
A true professional
I am so appreciative of Rich Purdy over at Kia of Puyallup. Not only did he make my first car buying experience stress-less, but he did so with such poise and professionalism! Rich made sure that I got everything that I wanted and needed in my new Kia Forte, and the paperwork was a breeze once everything else had been ironed out. There's no one who will make your experience more worth it than Rich Purdy. Thanks Kia of Puyallup!
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
Excellent buying experience. Worth the drive from all the way down in Portland. Worked very hard to find me the best deal on my trade. Matt and Todd were friendly and worked with me until well after closing time.
I worked with Tavo and Beth in Lynnwood Honda and we had a very good experience in the dealership. They showed many vans and there was no pressure. They were happy to show the prime price even when we didn't bring our trade-in car. We were very happy with the first day's experience and we came back to buy the car. There was no accessories that were added and they were happy to give us what we asked for. Overall a pleasant experience and I will work with Tavo and Beth again. Great job for give us a pleasant experience.
Dustin at Enumclaw Dodge is awesome! He was very patient, informative and zero pressure. He and the other folks at ECJD were very competitive on my trade value and pricing on a new Scat Pack Charger. In the end we were about $900 apart from a deal and I did not purchase but that was not due to their lack of effort, sometimes the deal just doesn’t make sense for both parties after all it is a business and they have a bottom line to meet as well. In any case if you are looking for a great deal with great folks who are competitive, honest and zero pressure do yourself a favor and head to Enumclaw and ask for Dustin. If there is a deal to be made, I am confident they will take care of you.
Sales team is awesome.. service & repairs is awful
by NIKHIL DIXIT from WOODINVILLE
November 9, 2018
Oh the service shop really needs to improve. I bought a new xc90 2018 from sandberg volvo; it was a loaner and interiors were smelling bad. Sales guys promised that car will be detailed and there would not be any trace of foul smell. I took the delivery on 10/10/2018 and that foul smell was replaced by another smell that kept giving me migrane. I went back to sandberg and they worked on that odor to replace it with another bad odor that didnt give me migrane but my wife wouldnt sit in the car or take it out with her friends feeling ashamed of that odor. It has been almost a month now and sandberg has still not resolved it. I love the car but find volvo service totally unacceptable. would not recommend others. Such a fine car but poor volvo service is doing a favor to its competition.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
I was stunned that the overall dealership score on Cars.com was so low. I bought a new 2017 VW Passat here at the the start of March and even with the credit challenges I presented the sales team was able and willing to work with me on getting me into the car I wanted at the terms I agreed to. They had my deal lined up before I walked in the showroom on Friday and in only a couple of hours I was driving home in the new car.
The only thing I dinged them for on the buying process was the support staff did Federal Express my financing to the wrong bank which did lead to a few days of delay. But other than that minor blip these guys are amazing.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Friendly service...not pushy at all...highly recommend this dealership to anyone. Experience was great..great selection of vehicles and very good prices as well..if your looking for a new dodge brand this is the place.
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