Leave it to Joe and Frank. I called Joe, asked him to connect with Frank and find me a 2012 Honda Odyssey. It was time to upgrade the 2006 Odyssey I purchased 3 years ago. And for the 7th time, they found the exact vehicle I asked them to source. Price was right, Jay got me the best rate he could and it was a done deal. I even got Joe to make me a cup of his infamous Expresso. They treat me like family and I will continue to be loyal. Best experience I have ever had buying a car. I live an hour and a half away, so to get me coming back speaks volumes for my friends at Via Auto Sales.
I am satisfied with West Herr for their prompt attention to my needs. I am a busy career person and don't like to waste time. They delivered cars the next day; I realized I preferred a different make/model following a test drive. They didn't complain so they delivered a different make/model the next day. After the test drive, I immediately purchased a brand-new car that matched my needs and drove home with this "dream" car that night. Within a few days, my goal was accomplished. The team was professional, honest and caring. I strongly recommend West Herr. I'm happy I made the right decision. Thank you!
So happy to have what I want
by QueenWorth from Columbus, OH
January 4, 2019
I've finally gotten a vehicle that I deserve and want. I love the ride and the braking: deer ran in front of me during my test drive. I'm a Jeep kind of girl so this is a dream come true.
Great experience, all the employees are very kind and helpful. Dylan and Rocco were so helpful and accommodating. I would absolutely recommend this dealership to anyone looking for a car.
Love this zippy crossover!
by DemandingTess from Suffolk, VA
December 7, 2018
We actually replaced a minivan with this vehicle. While it certainly isn't as large as a minivan, it offers upgrades that our previous vehicle did not. Such as rear back-up camera, bluetooth and mobile hotspot, and better fuel efficiency. It's attractive and sporty looking and comparable to the Honda CRV or similar sized vehicles.
The Transfer process was unfriendly. The vehicle I was interested in had to be released from
My hold and I had to wait until it came back on the website to request s transfer.
Most Dependable Car I’ve Owned
by KathyVB from Virginia Beach, VA
November 24, 2018
I love my Jeep! It is beautiful, has all the bells and whistles, and is very comfortable inside! I love to drive my Jeep! (Knock on wood), I have not had any problems with it; it starts when I push the button and runs like a top! I love the push button start, keyless entry and start, its sleek design, the backup camera, the seat and steering wheel automatically heat up when I start my Jeep in the cold, the handsfree talking, and how smoothly the ride is! I also feel very safe in my Jeep as I was in an accident that totaled my car and my granddaughter (who was sitting in the front seat with me) and I were able to walk away from the accident.
First time car buyer, and I don't think I could of had a better experience anywhere else. The staff were very friend, knew exactly what they were talking about, and exactly what I wanted. I would recommend this place to all friends and family that are looking for a cadellic!
by JoJo from Gig Harbor, WA
January 5, 2019
When the Jeep is running well, I like the way it handles. However, I did not expect to deal with a defective transmission which shows itself with jerky/clunky shifting in low gears. Also, radiator came apart and needed to be replaced. Battery needed to be replaced, even though the battery indicator gauge showed it was good. It's been towed twice b/c of the problems, at my expense.
Located the exact Jeep I was looking for quickly and I was in the driver's seat within days.
Newly renovated facilities and great service department (based on experiences with previous Jeep)
So after a horrible day dealing with a local jeep dealer, I decided to try this place out. Walked in Sunday morning and spoke with a salesmen and told him every detail of what I was looking for. By early Monday morning he called me with a vehicle offer exactly in my requirements. Long story short they gave me a $1500 more for my trade and a great price on a used vehicle. This proud new car owner couldn't be happier with my car buying experience through Auto Outlets USA
Terry Smith Jr was very personable and nice in trying to get me into a new vehicle. Although I was not approved for a vehicle with Marina, I still very much appreciate the service and professionalism showed to me by Mr. Smith. I will definitely refer friends and family to him if interested in purchasing a vehicle.
We had been searching for a particular car within our price range, and Joe was able to help us out thru the entire process. We will def refer pellegrino auto sales.. Five stars from us
Really nice and comfortable
by Bwgntexas from Elgin Tx
December 27, 2018
This car is very comfortable and easy to drive. Holds the road almost effortlessly and a joy to drive every time. Very little road noise and the inside seems to wrap around you making all controls easy and accessible
My husband and I came in here and our sales rep Ryan was extremely friendly and was very patient with all the questions that we had about the vehicle. When it came to our trade in the worked with us and we worked out a reasonable compromise, and they were forthcoming with the explanation of how they came to their figure. It was a nice change. Next came financing, I came in pre approved and the worked to beat my rate and got me a fantastic deal! Will recommend Ryan and Auction direct to friends and family!!
Perfect for my needs
by Brooke from Maine from Brunswick Maine
December 3, 2018
It’s an SUV four-wheel-drive that I need for the winter. Has pull down backseats so I could put my bike in the back. Has all options that I love Including moon and sun roof
This was my first time buying a car through a dealership and it was a very pleasant and successful experience! Ryan W helped me get a loan and worked for a payment plan that would fit me perfectly. Definitely a very personable staff. Oh, and i love my car !!
by MeggIrwinn from Milford PA
November 27, 2018
I'm in love with this jeep, I live in an area with extreme pot holes and when winter is here the roads are horrendous. I traded in my 6 speed civic for a 4x4 and this was the jeep I picked. Its a good in-between for a large SUV and a small SUV. The ride is super smooth and the jeep just coasts so you don't even have to accelerate often. I'm getting 25 mpg on regular roads, which is amazing. My interior is all black and the dash is my favorite on this inside because it's a leather type material which makes it easier to clean when needed. The trunk space is a good amount for me and my dog! I recommend this jeep to someone who has a small family or just a young kid like myself.
Always a great experience purchasing a car or truck from Orleans Ford. Small town atmosphere and no pressure.
Great all purpose car, daily driver
by Maxedwell from St. Louis, MO
November 30, 2018
This is one of the best vehicles I've ever owned and I've owned many! Reliable, snow can't stop it, nice cargo area, luxury interior and infotainment center makes it a great traveling car. Engine is plenty powerful. Love the looks of it. All around a great vehicle!
I had been shopping online for a vehicle and a friend recommended auction direct. Once I found something I liked, it was a short time between submitting my information and getting a call. The salesman was wonderful. No pressure to buy and wanted to make sure I got what I wanted. It was a fast and easy process. I will continue to buy from auction direct
Staff was helpful, and really pleasent! Went in not sure what to expect after dealing with some ‘major’ car dealers in the area. They asked me what I wanted to put down and what I wanted to pay, and boom! Drove away that day!
Was looking for an inexpensive diesel Golf. Found at IDE have sent a request. Got very informative respond from David who provided all the information I needed.When I came over ( from Buffalo area) car was ready and the rest of the transaction was easy! Highly recommend.
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