Whittrock Used Car Sales Experience
November 5, 2017
We were searching for a low mileage Toyota Tacoma within 100 miles of ZIP 50023. We found a great deal at Whitttrock on a 2016 Toyota Tacoma double cab with less than 3,000 miles priced at $34,500. We contacted Whittrock via internet and Nate Lengeling responded with a call and scheduled our appointment to view the truck. We traveled from Ankeny, IA to Carroll, IA and arrived on a Saturday afternoon. Nate prepared the truck for viewing and parked it in the garage out of the cold and cloudy day. He explained the background of the car and prepared the vehicle for our test drive. The test drive was amazing; no surprise to us as we have owned three Toyotas. We returned from the test drive confident in our decision to purchase the vehicle. Nate facilitated the sales process extremely well. We presented our trade in of a 2009 Ford F150 with 84,000 miles. He conducted his appraisal quickly and shared his observations for Q&A about the condition/back ground of the F150. He was very professional and completed the appraisal without buyer/seller tension. We counter offered on the appraisal and he diligently worked with Travis Aye to arrive at a mutual agreement. He understood our bottom line and visited with the Sales Manager twice to meet our needs. He was very professional and provided explanation about the trade in value and price of the Tacoma. Although we didn't come to an agreement on the trade in value and ultimately walked away from the sale, the overall sales experience at Whittrock was pleasant and professional. Nate listened to our needs and concerns and responded appropriately. As we were leaving the sales room, Travis Aye stopped us to see if we could meet in the middle from a numbers perspective. Travis was very kind in wanting to come to a mutual agreement and extended an additional price drop on the vehicle. Both Nate and Travis were wonderful to work with and I highly recommend Whittrock for their professionalism and non-pressure sales environment. Thank you!