GREAT SERVICE, EXCELLENT CUSTOMER SERVICE
November 6, 2018
I travel rather far to take my car to BOYD'S CHEVY. My friends just shake their heads and think it is foolish. If they only came here, they would know why i insist on BOYD'S. First ; They schedule to my convenience. The receptionists that answer the phones are pleasant and work hard to transfer your call to the correct department or person who can understand your situation and solve your car issues. Second: The waiting area is so nice , offering a variety of drinks and a TV. Third:What is important to me is how Boyd's employees handle my car while their possession. My Z06 is an extremely nice car. I show it, have won a trophy with it and expect that my car is totally taken care of while any employee has it in their possession. Boyd's employees show respect towards the car and the car owner. 4th:Steve, the service advisor, is very pleasant to deal with. He is polite and takes the time needed to explain the situation. The day i was in with my car, i thought i had a problem with the cruise control. It actually turned out to be a switch that was accidently tuned off. I felt so foolish, BUT the employees were unbelievably thoughtful and kind. 5: They take their time when explaining your car to you. Plus the employees give you their time just talking to to you. They demonstrate how important you are to them. During this appt the service technician and i took my z06 for a ride so it could be demonstrated how the mechanism worked. It was not "broken". It had worked all along. 6: The employees were very thoughtful. Eveyone was so nice about the whole experience. The person who worked on my car was awsome. I believe his name is Richard. He even took the time to pair my new phone with the car. 7: Everyone always thanks me for giving them the opportunity to work on my car. 8: At the end of my appointment, several employees were around the car with us just talking. It was a very relaxed atmosphere and it felt like friends getting together. I am very happy with the service and the over all treatment i get at BOYD'S CHEVY. 10: I am especially impressed with the owner of BOYD'S. His employees are comforable enough to take the time to converse with the customers. They do not seem concerned about taking the time to discuss with their customers topics other than cars. The BOYD'S employees don't seemed to be nervous about being watched every 5 minutes, for lack of a better word, when socializing. This kind of work atmosphere...putting the customer first...plus the excellent service of the employees such as Steve, Richard and the young lady who meets us when we pull in, the excellent service to my car, and the courtesy they show me will keep me coming back to BOYD'S.