I have had this Cherokee for 3 years. Beautiful and comfortable car. Never felt unsafe on it. Have taken it on several camping trips (fully loaded) and never missed a beat. Only complain is the lack of trunk space, where my camping gear barely fits... (had to install a roof rack to take my extra stuff). Yes it is sluggish. Yes the tranny is wonky sometimes, but this car has been good to me.
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Best car for comfort and reliability
by Jodi from Salida, CO
December 24, 2018
I love my new purchase! I feel safe and I love the heated steering wheel! The remote start is also so convenient and nice where I live.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
So Far - We Couldn't Be Happier!
by ZooMan55 from Reynoldsburg, OH
December 3, 2018
This car was an amazing value for the money! Sticker when new was over $43K, had only 9,000 miles and was low $20K out the door. Top of the line Overland edition with all the luxury you could want. We are happy to back in a JEEP just in time for Ohio winter.
I did an extensive internet search for the exact car we were looking for and Royal Moore (along with 3 other OR dealerships) had that car. Royal Moore had the best pricing hands-down. Zach Rangel worked with us over the phone to work out the sale and access our trade-in from afar. Compared to the other dealerships I worked with Zach was the best - he wasn't too aggressive, didn't call me 10x a day, was straight and to the point. When we arrived at Royal Moore to pick up our car, we worked with Golda, Nick Lee & Nate in finance. I would say our only complaint was that it took a bit long to work through the finance end of things - but we did purchase through a business (which they said takes longer). There also was some confusion / miscommunication about the interest rates, but in the end it all worked out. Overall, great pricing, great people, fair trade-in value. Thanks!
Love this Jeep
by Robb from Nampa Idaho
December 2, 2018
We get over 30 mpg on highway trips. Quiet, comfortable, and smooth drive. We really like our Cherokee Sport. This is our first Jeep and we would buy another one.
Staff is friendly and knowledgeable. They really work hard to get you in the vehicle you want. Their parts and service staff work hard to take care of your needs.
A Joy to Drive
by Umlaut24 from APPLETON, WI
November 25, 2018
I didn't expect to like a Jeep Cherokee as much as I did after test driving. But wow- it handles turns like a small car, yet firm and crisp steering. The upgraded V6 engine in my model was a serious improvement over the standard 4cyl. I also purchased the Limited trim package (and cold weather group) with leather seats and a panoramic sun roof. The interior styling is luxurious, while the exterior has a modern, sophisticated look. I think it's safe to say that Jeep has really impressed with the 2015 Cherokee.
mark was my salesman and it was a great experience working with him from start to finish,he was very professional and knowledgeable and had a answer for all my questions. would recommend him to work with. Thank You Again. Thomas Van Berkom.
by Dave B from batavia ny
November 18, 2018
The jeep has everything we were looking for! great ride clean , fun to drive. its 4 wheel drive. remote start, winter package. Bluetooth ,backup camera. I can sleep a little better knowing my daughter is driving a safer car.
Helpful, attentive and friendly staff. I had called ahead and gave a time that I would be there. The vehicle was pulled up and ready for us to test drive when we arrived. They made the whole process effortless on our part.
Tom Jones our sales man did all he could to get me into the right vehicle at the right price he was attentive and listen to my needs and the price i was willing to pay. A great buying experience, he even went out of his way to call a few days latter and make sure i was still happy with my purchase.
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