Fabulous experience purchasing 2018 Highlander XLE
December 3, 2018
What a great time I had with the purchase of my 2018 Highlander XLE from this dealership. My current SUV only had two rows, and was on a lease from another dealership. As a busy grandparent helping out my daughters, I really needed to consider a vehicle with three rows as well as easier install of car seats! In December 2017, I started my 'research/test drives' focusing on three different vehicles and dealerships that met my criteria within the Dallas area. Of this process, working with Sama Hawileh at Toyota of Plano proved to be the most professional and best in customer service. I started with an on-line request for a test drive and was 'assigned' to Sama. From the very beginning, she LISTENED to what I needed in my next vehicle as well as my budget. Though there were great end of the year deals, I was not ready to finalize my decision. However, she helped me review the Highlander XLE features, pricing (vs other Highlander models) and provided a test drive. There was no hard sell or repeated phone calls/emails after this visit. So when I saw the January 2018 promotion for 0% financing for the Highlander, I immediately scheduled an appointment with Sama. She facilitated this car purchase seamlessly with a minimum of standing around "waiting" for a purchase price to final paperwork with the Finance Manager. Throughout this process and hands-on instructions regarding my Highlander features, she was well informed and extremely helpful. I have purchased and/or leased numerous vehicles over the past 40 years, and I can't say enough about my sales consultant, Sama Hawileh. Further, my sincere thanks and appreciation to this dealership's entire Toyota team that made my new car purchase informative and hassle free.