If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
Love my Cherokee.
by JeepFamily from Lancaster, PA
December 16, 2018
I have only had this car for a month, but I love it. I have owned several Jeep Liberty's prior to this, and they have always been good, reliable cars. I expect that this one will serve us well also!
Dealt with 3 other dealerships before being contacted by this one. Was well worth the 90 minute drive to deal with them. Talked to Miranda and Terry Flummer on the phone prior to my arrival. They were very friendly and professional. They listened to my concerns and took the time to look up what I needed. When I arrived at the dealership we worked with Frank Buster. He took the time to look up the truck information I needed to ensure it would pull and haul what we needed. There was no sales pressure. He gave us a fair deal and we left very satisfied with our new truck
Good after 3 years
by RonnieW from Hollywood, FL
December 30, 2018
I have had this Cherokee for 3 years. Beautiful and comfortable car. Never felt unsafe on it. Have taken it on several camping trips (fully loaded) and never missed a beat. Only complain is the lack of trunk space, where my camping gear barely fits... (had to install a roof rack to take my extra stuff). Yes it is sluggish. Yes the tranny is wonky sometimes, but this car has been good to me.
My son needed a car to get back and forth to school.I really don't like sales people but Connor did a great job on getting conrad what he needed in his price range.we were very pleased.
So Far - We Couldn't Be Happier!
by ZooMan55 from Reynoldsburg, OH
December 3, 2018
This car was an amazing value for the money! Sticker when new was over $43K, had only 9,000 miles and was low $20K out the door. Top of the line Overland edition with all the luxury you could want. We are happy to back in a JEEP just in time for Ohio winter.
Today the guys at Ole Ben Franklin Motors in Alcoa really saved me. My 2 yr old Lincoln MKZ was showing low battery in the key so I decided to change the batteries in both key fobs. They came apart easily but over 2 hrs later a total of 4 intelligent adults were unable to put them back together, so I am thinking I have to drive all the way into Knoxville to the delearship where I purchased the car. I had company coming and really didn’t have time but my car was useless until I did. So I jumped into my old Ford truck and took off. On the way I passed Ole Ben Franklin Motors so I thought why not try to see if they could do it. I walked in and explained my problem and the first guy asked if I bought the car from them. I said no and he said OK and went right to work on the fob. After a couple of minutes he decided there must be some trick to it and walked me over to Tom Weiss the general manager. Tom immediately smiled at me, took the fob and went to work on it. It took him about 4-5 minutes but he got it together and handed it back to me. I thought I may be pushing my luck a bit but took the other fob out of the bag and asked if he would do that one too. It was in 4 pieces so soon a delightful young named Mitchell walked up and between them both they got the second one back together. THANK YOU TOM AND MITCHELL for your graciousness. I was treated like their best customer ever even though they knew I had never purchased anything from them. They are the kind of people I love doing business with so I will give them a try the next time I need a car.
A Joy to Drive
by Umlaut24 from APPLETON, WI
November 25, 2018
I didn't expect to like a Jeep Cherokee as much as I did after test driving. But wow- it handles turns like a small car, yet firm and crisp steering. The upgraded V6 engine in my model was a serious improvement over the standard 4cyl. I also purchased the Limited trim package (and cold weather group) with leather seats and a panoramic sun roof. The interior styling is luxurious, while the exterior has a modern, sophisticated look. I think it's safe to say that Jeep has really impressed with the 2015 Cherokee.
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