JR was the epitome of what every customer wants a salesman to be: available when needed, knowledgeable in every aspect of the process, and dedicated to translating needs and wants with regard to the numbers of the deal into a viable solution. Although I did not purchase a vehicle from JR, I would not hesitate to recommend both him and Southern CDJR to anyone I know looking for a vehicle. Five stars all around!
We upgraded from a 2 door to a 4 door with many new features. Eddie Mac???s extensive knowledge of the Jeep product is a great resource. In the past we have had very good results from the service department and are happy to continue the relationship with this dealership
Had a great experience when purchasing my Grand Cherokee. David Pridgen was by far an amazing sales consultant to work with. He listened to what I was looking for in a vehicle and thoroughly explained all the nifty gadgets each vehicle had that I test drove. The manager Clayt was also great to work with! I am in love with my new vehicle and would purchase with Southern again!
I cannot express how awesome my buying experience was at Southern Jeep Chesapeake!!! Kevin Klipfer(our salesman) is a true asset to the dealership and a breath of fresh air!!! Totally honest and really helped me to get a nice car with so many features. I don???t say any of this lightly, I drove a new car that I hated for two years because I didn???t want to go thru the process of car buying, Kevin won me over and Joe (sales manager) made it all come Together ! What an impressive team!!! Joe cared as much as Kevin about helping us to get into a Jeep that we all liked. I could not be more pleased and I have shared with so many people that my only regret is waiting two years to make the change. Southern Jeep Chesapeake is the real deal! Thank you for having such sincere people!
The knowledge, professionalism, and service provided by the entire team is second to none. From my salesman, to the management, to the finance department, they made the car buying a memorable experience that will most certainly guarantee my business again in the future.
Purchased a new Pacifica and had a lot of unexpected fun at the dealer. Sharon Tull worked hard to put together the package we wanted and helped us learn the vehicle features which were quite extensive.
My 2018 ram 1500 Laramie had an issue fueling at the gas pump, I deduced that it could be the charcoal canister. When Berna from the dealership called me back she confirmed that the maintenance department agreed with my diagnosis. She said my truck would be in the shop for four days end it was completely covered under warranty zero dollar deductible and a free one rental vehicle for me to use in the meantime. Although I was a little upset about my truck being in the shop and being so new, I was very pleased with the service and they got the job done in three days instead of four.
This dealership has been the main one I've gone too since getting my 2013 Dodge Charger. Eileen and Berna have been great anytime I have to come in, even with an emergency situation as my last one was. My only complaint was the time length it took to get my recall parts in to get the recalls corrected. I had to wait a month and a half for a part. Though this normally wouldn't have been an issue, my alternator was on the recall and had left me sitting once before. The day before I was finally able to get the part replaced, the alternator almost caught fire when leaving work. However, I called and they were able to bump my appointment up to that day and I had it towed right there. All in all, I would definitely recommend this dealership!
Thank you to Southern for working extremely hard to ensure I got the best deal and that I was happy with my car! These guys really worked hard to meet me on monthly price for my new car, and gave me a higher offer for my trade in than the other dealerships. Thanks again!
Tina, the service advisor was excellent. Knew exactly what needed to be done and carried it out in a timely and professional manner.
Work was completed as stated.
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