2018 RAM 3500 Laramie, 6.7 Cummins (I love it)
December 3, 2018
First, I've been a loyal Royal Gate customer for many years. My wife and I have purchased three (3) vehicles from Royal Gate in Ellisville, MO and love the staff and service. I, however, must write about my experience at the Columbia office. Natalie was amazing; she was the driving force to open the door. She was genuinely interested in what I was looking for (a new Ram 3500 Laramie with the Cummins), attentive to my questions, and enthusiastic about my potential vehicle-buying experience. Fast forward....... My wife and I drove the extra few miles from Fenton to the Columbia branch. This is where we met Paul Mudd, the best sales associate I've ever met. Note: my wife and I have purchased many vehicles but this experience was, by far, the best. Paul was fantastic; he was kind, focused, and committed to "the experience." There were no pushy sales tactics, no disrespectful attempts to "pull one over on us," and no distracting "fine print" conversations. As stated, this was the best vehicle-buying experience we've ever had. Paul even exchanged a few texts with me on a Sunday (his day off and while enjoying his well-deserved free time). In closing, my new 2018 Ram 3500 is the 4th vehicle we've purchased from the Royal Gate family. I, however, highly recommend you visit the Columbia, Illinois location and specifically ask for Paul; you won't be disappointed. Thank you Paul Mudd and Natalie for the experience. You both represent your dealership and profession with dignity and respect. You've earned a life-long customer.....well done.