I have always been leery about car dealerships but Autonation has been such a pleasant experience. This will be car #3 for my family in the past couple years from Autonation. We bought my husband's 2016 Silverado, and my 2016 Malibu from the Arrowhead location, and now our son is going through his first car buying experience at the Phoenix location. Svitlana has been amazing! Even though we told her we would likely not be purchasing today, she spent hours with us, test driving multiple cars, and asking questions, finding out what my son wanted and needed. It was all about US! She listened and got to know us and made us feel valued. I am so glad my son had a pleasant experience, as my first car buying experience at his age was terrible!! We did end up finding the perfect car and will be going back today to get it. Not ONCE did we feel pressure or pushed, only welcomed and valued. Thank you once again Autonation for a pleasant experience, and especially to Svitlana, for all the time you spent with us making yesterday a wonderful day for our family. We just love you! (And my son has already recommended you to another friend!!)
We had shopped around for several days, visiting several dealerships in our area all leaving us stressed and unsatisfied with the customer service provided by other sales men. For the last and final time we headed home frustrated with our experiences, ready to give up somehow Facebook decided to notify me of one last dealership we should look at which led us to Alex???s Car Lot! I contacted Alex right then and there as one final attempt in purchasing a car. We set an appointment for the next morning. We were greeted as if we were family! I cannot express how pleased we were with the amazing customer service we received from Alex and the entire staff there. We drove off that same day with two 2018 Jeep Renegades with a non running Jeep Cherokee as trade in (seriously had to be towed in) and zero money down! As we all know when financing a car the final step is filling out a TON of dreaded paperwork while your BRAND NEW CAR is sitting outside calling your name making you want to just hurry up and get it finalized but also wanting to make sure you understand exactly what your signing. That???s when we met Sam in finance, he made the last step quick and efficient while making sure he answered any questions we had. We were handed our keys and as we left we had come to the conclusion that the car buying experience that they offer is by far the best in the Phoenix and surrounding areas have to offer!
Huffines Chrysler Jeep Dodge RAM Lewisville Review
My Great experience
by Nicole87 from DealerRater.com
December 3, 2018
4.8 (1957 reviews)
I am just a happy camper,I think the Chrysler dealership for a easy car shopping experience .Mr.Brooks was very helpful and he also was able to help me get financed at a great rate 🤝🙌🏾🙌🏾🙏🏾Thank you so much I really appreciate 👏🏽🤝🤗🤗🤗Also i love the Finance manager as well.Thanks for your help too, all of you are awesome
Huffines Chrysler Jeep Dodge RAM Lewisville Review
Easy and Helpful
by JulieC1026 from DealerRater.com
December 3, 2018
4.8 (1957 reviews)
My fiance and I went to Huffines Chrysler Jeep Dodge Ram in Lewisville on the off chance of finding a trade in for my current vehicle. We were looking for a truck that we could grow with as we are planning to start a family after the wedding. We had the pleasure of first meeting J.T. who was very patient and polite from the very beginning. We were recommended to David Webb but J.T. was so wonderful and sympathetic to a couple facing a wedding in the coming months that we couldn't resist the charm and stuck with him. J.T. walked us through options and was very detail oriented. He was super helpful in keeping to my requests such as price range and must haves. He stayed in touch with me until I came back a few days later and I pointed out a truck I saw on their website that had just been put up that week. J.T. did his research and was able to show us that day. With the help of Vincenzo and J.T. we were able to come up with a GREAT DEAL for my trade in and finance the truck at an unbeatable rate. Vincenzo and his colleague Bill made us feel like we were receiving the family discount treatment. Bill also got me a hitch for my truck as a bonus so I can move the materials to build our dance floor for the wedding. The patience and understanding of our position made it possible for me to drive out with a beautiful four door 2013 certified pre-owned Dodge Ram 1500. Vincenzo even made it a point when he test drove with us over to the finance dept to personally speak with Ruben. Vincenzo was clear to make sure we were taken care of. Ruben was polite and clear about what to expect and what options we had. He was funny and helped take the anxiety from signing a 72 month contract. The team here is incredible and I have never experienced such wonderful customer service! I would recommend them to everyone.
Let me begin by stating that I've no financial gain by writing this review, nor would I accept it. I hate the car buying experience, visiting dealerships, hate the games, etc. I'd been looking for several weeks for a new Corvette. Sending emails, and getting automated replies of how helpful they'd be to assist me. Never answering specific questions. (Since when can't a dealership have a real person response to an email?!?!
BILL NOBLE at AUTONATION changed all of that. After a chat session at nearly 2:00AM no less, the next day I received not only a real response, but photos of the vehicle I wanted to boot! always a response to my dopey questions, typically in minutes, and with no feeling I was a bother. This was important because the dealership was clear across the country! I'm in Indiana, and they're in Spokane, WA. Still a bit reluctantly, I pulled the trigger and made the purchase, thinking this was where the wheels would begin to come off. See what I did there? :) Well once again I was blown away! Typically once you've singed a deal, salespeople are giving you the Home Depot blowbye... No return calls, passing you off to someone else, not mu job, etc...
Not this guy! Bill NOBLE found another gear, kind of like my new Corvette, :) Bill worked tirelessly coordinating deliver of the car, pressing them for a timely delivery, and contacting me AFTER the sale to schedule a phone walk around of the vehicle....WHO THE HECK DOES THAT?!?!? Having a car licensed out of state can sometimes be a challenge, and this was no exception. But I must mention Alan and his finance team too was vey helpful in the process.
I could go on and one but all you need to know is I'm now a fan of AUTONATION Chevrolet, and they've earned my business going forward. And a fan of BILL NOBLE. If you're reading this, it makes no difference where you are in the county. Never been this happy spending this much money! These guys, this guy, Bill Noble DELIVERS!!!! ASK FOR BILL, YOU WON'T BE DISSAPOINTED. Trust me......
Seriously, great service, I pulled up, dropped the car, and was out the door in less then 15 minutes. This is typical customer service here, I have never had any issues. I've owned a Mercedes years ago, and when I took it in for Service st another dealership, it was never pleasant, and took so long. Again, great service, Danny took great care of me and my car, having it brought in in a timely manner and the repairs completed right on time. I appreciate this so much,
I have cars of different makes. The Honda dealership if Fremont, CA, has by far the best customer service. I even have my "personal" service consultant. He is familiar with me and my car, and everything is expedited.
Unfortunately Honda does not make performance cars (Si is front wheel drive), so as much as I like Honda, they just make "family cars". And I'm a retired guy, who wants to go fast (or at least looking like he's going fast).
Staff was very friendly, very thorough. Ive gone to Toyota for years seems like the turnover in the maintenance service department is high this group of people I really liked and I hope they stay on board,
I RECEIVED OUTSTANDING CUSTOMER SERVICE FROM A WONDERFUL YOUNG MAN, RICHARD WASHINGTON III . HE WAS VERY POLITE AND WELL VERSED. ALSO, EXTREMELY KNOWLEDGEABLE OF MAZDA'S PRODUCTS AND CAREFUL TO NOT PUSH HIS CUSTOMER. ENJOYED THE EXPERIENCE AND WILL PURCHASE A MAZDA AS A RESULT.
I was nervous to make my first vehicle purchase at a dealership, and I had been to several Honda dealers in the area before I found Bettenhausen. I knew exactly what I was looking for, and I had seen a specific vehicle on CarGurus, so I called to see if it was available. I scheduled a test drive with Brandee and came in within 15 minutes. I was surprised that she handed me the keys without riding along; I liked that I had the freedom to test all aspects of the car without a salesperson breathing down my neck. When I got back to the office, Brandee went over the vehicle history report, and everything was very transparent. The cubicles are private yet spacious and I enjoyed the atmosphere more than any other dealership I had visited. When I decided that I wanted the car, I expected to be there for hours completing paperwork or haggling with prices. Brandee explained that they stay competitive in the market (the price for my car was more than fair based on KBB value) so their prices are bottom-line, and therefore no need for drawn-out negotiations. When she went over the purchase agreement, there were no hidden fees. I was out the door in about an hour, and it probably would have only been 30 minutes if I didn't have a personal payment issue. I was worried about my rental car and asked if I should come back the next day to pick up the new car, but Brandee offered to call Enterprise to have my car picked up, so I was able to leave immediately with my beautiful new (used) car. Based on my experience, I would say Bettenhausen Fiat holds themselves to a higher standard. They were trustworthy, knowledgeable and efficient!
I brought my truck in for a recall as well as getting locking nits removed from the wheels even though u didn't buy the vehicle from them. John Callen in service took great care of us and my Ram. Quick, friendly, fabulous service which I would recommend to all anybody.
Thank you!
We found a car we liked online, and I was able to schedule a visit very quickly and easily. Met with Chris, and he was very helpful, respectful and considerate of our taking our time to make the best decision. Final negotiations were relatively quick and easy. Got a great deal. Michael Jourdan was great too, lightning fast, while being extremely thorough and well-spoken, walking us through everything to make sure we understood our terms, etc. Highly recommend Mossy! Ask for Chris.
Each used car had a brochure about its features. Sales person had good follow up that was not high pressured. Only criticism was that their customer parking lot is too small.
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