This was our first Toyota to purchase. The Hylander comes highly recommended by Consumer Reports and many others. We know Ben personally, but he was very professional and helpful during our decision process without being overbearing. Kodey also was very helpful during the financing part. We are very happy with our purchase.
Easiest car buying experience yet. They drove my truck to Houston, and it was just as beautiful in person, and drove my trade back to their location. The pictures are spot on. I was worried that buying a truck without driving it may be an issue but was assured that there was no obligation until it got here and O approved. Great experience.
Outstanding Customer service... Outstanding Vehicle Sale Price... Outstanding Free Vehicle delivery... Purchased a new Dodge Dart on a Monday, over the phone... Vehicle delivered on Tuesday... that easy...
The salesman did not pressure me and met ALL of my needs. I was a little off on my payoff and that was no problem, they took care of it... juut like that. John was patient and the management team had his back. There was no back and forth with management, I requested something and he ok'ed it. There were never any let me call you backs or anything. This place will get my business again, no doubt. I ended up not buying that day because the vehicle I saw online was much bigger than I imagined when I got there to drive it. But he's working with me on finding something a little bit smaller.
I would give them all a 5, but everything and everyone has room to improve. Overall, they have GREAT customer service and made my buying experience an easy one. I am a loan officer and I am very picky/ skeptical about purchasing new/ used auto's, but they stuck to their word the whole time! They even met me at the dealership on a Sunday to accommodate my schedule! Thanks, Tripp, Marty and Cleveland and the rest of the crew!
I dropped my vehicle off for oil change, rotate and balance. I verbalize my request to Larry and female staff member who checked over my vehicle. I specifically requested for a mat to be used to avoid oil stains on my carpet and to be careful when balancing because I previously had rims damaged. Larry obliged. A balance was not conducted on my vehicle per my request. I was allowed a coupon discount. Now I will have to reschedule a balance for my vehicle and be inconvieniced.
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