I wasn't really ready to buy I was looking at a truck. Went in and talked to Troy (salesman) after talking with him we went on a ride I came back and worked with Mike I believe used sales manager. He worked with me as I didn't have my vehicle with me. We made a deal and went on with the process. Fast forward a couple of days. Needless to say I had an issue with the truck. Nothing big and nothing they knew about before selling it to me. I called and spoke with Mike. He took care of everything for me. He went above and beyond to make sure I was taken care of and happy. I can honestly say I was happy with the way I was treated here. I will recommend this dealership to any one of my friends. These two guys were a pleasure to work with and when the wife is ready we will go back to see them. Just to prove how good they are I live 1.5 hours away from the dealership. Thanks guys for the great experience and look forward to doing business again.
I love my JEEP!
by LindyB from Elkins, SV
January 4, 2019
This Jeep is amazing! I am so glad I decided to buy a Jeep. It’s stylish, comfortable, and easy going! It was affordable, and I love the color!
Dealer was very patient with us, answers every questions and explains clearly for us to understand the deal that was given to us. Very friendly with us. Keep it up Nicholas.
by EnkyJeff from FITCHBURG
January 13, 2019
Everything I wanted in one. Jeep Cherokee limited edition 2019........big screen towing group super full sunroof. Heated leather seats navigator....I love this car Atcthe time that everyone stay home from snow we had fun out .....
We met Sean Prather at 4:45 on a 100 degree Saturday evening. After a horrible afternoon of test driving cars at 4 other dealers, we stopped at Laurel Kia on our way home. Sean stayed late to show me a car, which I loved. I had second thoughts over the weekend and I went back at 5pm tonight. He let me sit in 5 cars, stood outside with me in a hailstorm, and helped me decide what would best fit my needs. I am very happy with the entire experience and highly recommend Laurel Kia and Sean Prather. The finance professional was also super helpful. The dealership is no-frills. But they have complimentary beverages and it’s very clean and upbeat. If I wanted a manicure I would go to a nail shop. I wanted a car, and I got one today! Thanks!
by Iwonka from Algonquin.ill
December 12, 2018
Meet all my needs...great an any wheater conditions..big..safe..perform great an rain and snow...very comfortable ..big trunk ..winter packet heated seats..mirrors and windows really help...automatic starter life saver
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Most reliable SUV I've owned
by Happly retired from Little Falls
January 7, 2019
Three years owned it and aside from oil changes, no money was stuck into it. Liked it so much, we decided to lease a 2019 Cherokee. In the past owned 2 Lexus, Chevy SUV's and the Jeep was ahead of them. EXCEPT for the leg room in the back seat.
The V6 provides plenty of power still averaging 18mpg in the city. The auto idle shutdown takes a little getting used to at stoplights and I have had to watch my head getting in and out due to the angle on the A pillar, but drives great, real smooth and responsive.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
What I was Looking for
by Bgh from Marion, va.
January 6, 2019
Very nice truck. What I was looking for at a price I could Afford. Very nice design and loaded with features that I wanted in my next vehicle.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
by JoJo from Gig Harbor, WA
January 5, 2019
When the Jeep is running well, I like the way it handles. However, I did not expect to deal with a defective transmission which shows itself with jerky/clunky shifting in low gears. Also, radiator came apart and needed to be replaced. Battery needed to be replaced, even though the battery indicator gauge showed it was good. It's been towed twice b/c of the problems, at my expense.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Really nice and comfortable
by Bwgntexas from Elgin Tx
December 27, 2018
This car is very comfortable and easy to drive. Holds the road almost effortlessly and a joy to drive every time. Very little road noise and the inside seems to wrap around you making all controls easy and accessible
I have had this Cherokee for 3 years. Beautiful and comfortable car. Never felt unsafe on it. Have taken it on several camping trips (fully loaded) and never missed a beat. Only complain is the lack of trunk space, where my camping gear barely fits... (had to install a roof rack to take my extra stuff). Yes it is sluggish. Yes the tranny is wonky sometimes, but this car has been good to me.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
Cherokee Trailhawk !
by Jeep Girl from Orange,Tx
January 3, 2019
Ive owned luxury vehicles, convertibles and muscle cars. This is by far my favorite vehicle ever! Ill never trade ir sell my 4x4. Its sporty, classy, comfortable and very economical! All the features I love .
I took my 2018 Challenger in for a repair and they took the best care of me. They Diagnosed the issue in no time and provided me with Rental so I could get to my work. Dane -my service adviser- was responsive and friendly. Hands down, the best Dealership and Service Team in the area.
Dodge Charger never gave me any problems
by Just Cooling from Alliance, Ohio
December 17, 2018
Great in the snow, and plenty of leg room. The gas mileage is not bad either. I love the ride and the mid size that can squeeze in any parking place.
Our family have been loyal customers of German automobile engineering for decades. When Volkswagen had their diesel recall our son researched for over a year an automobile and dealership to replace his diesel Volkswagen. We were stunned when he eventually purchased his Rubicon from Craig Benner at Tyson’s Koons Jeep. Now a year later with his encouragement we have chosen to combine the functions of our two cars (Range Rover/ Mercedes) into one vehicle: WranglerJL Unlimited Sahara. With Craig’s professional expertise we were able to prioritize selective features recently offered with the Moab.
Our son’s experience with Koons exceptional leadership both with Craig and the service department has created loyal customers of us as well.
Ok if you are renting.
by Doug from Crimora, Virginia
December 12, 2018
Def go w the V6! The 4 banger only will make you made you didn’t. This one did not have all the bells and whistles so the test drive did have me feeling rather lame.
Best experience buying a new car. No shuffling around to manager, experienced and knowledgeable sales representative. We got all the information we needed and the exact auto we were looking for at the best price quoted from three dealers.
So happy to have what I want
by QueenWorth from Columbus, OH
January 4, 2019
I've finally gotten a vehicle that I deserve and want. I love the ride and the braking: deer ran in front of me during my test drive. I'm a Jeep kind of girl so this is a dream come true.
Worked with Mr Jim Stone to find a reliable, well-cared-for SUV.
Jim showed me the two cars I wanted to see, had them ready to test drive, and waited for my decision which took a few days! Jim, Mgr Mr Ski and rest of Farrish staff (Matthew to process registration and plates) were polite, cheerful and made the entire experience great!!
by GDUB from Saint Clair Shores, Mi
December 15, 2018
We found exactly what we were looking for as this vehicle satisfies all my needs. Very comfortable and performance is good for the 4cyl. Very driver friendly. My family is tall, 6'4" and 6'6" and we both fit very comfortably in this vehicle with room to spare in the back seats.
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