Great Sales experience with Adam. He was so nice and didn't pressure us to buy that day. Had exactly what we wanted within our price. He made sure we were taken care of and Hightower did a great job with our paperwork and signing. Will definitely recommend them to everyone we know.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Great, honest and friendly staff and flawless customer service!! I had a fantastic experience. I was a first time buyer with NO CREDIT. The staff at Mazari Motors was awesome and patient with me and my special circumstances. Got me a great deal right within my budget, customer service was excellent definitely worth the stop in and see what they can do for you! I highly recommand Mazari Motors to all my family and friends.
Thanks again Mazari Motors
Everybody is very friendly and explains what work needs to be done. Baring the unforeseen, work is done in a timely manner. I feel very comfortable having my car serviced at Lustine.
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