The customer service was great. They were tactful about time and was courteous about getting my car back to me. The atmosphere was clean and pleasant. Kia of Jackson have my Business, they took care of me!!!!!
2018 Compass Trailhawk
by NoLie from Elkhart IN
January 29, 2019
Excellent in snow. Forget to turn it off because its so quiet and smooth. Ride and maneuverbility are excellent. Its like a sports car 4x4 and luxury car all in one
It took a week to get the car transferred ( in State)
I paid cash and it still took 4 hrs.
When it came time to sell them my used car, they said there was a prob. ( according to Auto check) I spent two weeks to clear a title that said totaled . After many , many phone calls, I find out they were interpreting "Caleteral damage,car repaired, claim paid" as totaled. Even when I got a letter from the insurer stating it wasn't totaled, they refused to budge. I'm so frustrated! They want to offer me 1/5 what my car is worth. I can't deal with these people!! If it hadn't dragged out for two weeks, I would take the newly purchased vehicle back. Lesson learned!!!!
Best car that I have ever had.
by Dan from Kirkland, WA.
January 24, 2019
This car fits my desire! I’m well big guy so for bodybuilding need the room. Power is amazing. The color is definitely on point!!! Happy
I just wanted to comment on how much I like Carmax customer service as a company. I bought me car from Carmax in Nashville Tn about 2 years ago and had great experience. Then few months later I my car started making a noise on the front end. Took back to Carmax in Nashville They put me in a rental car till the next day till they got it fixed... Which was great. They repaired my car free and payed for the rental car. Then April 6th I was traveling thru Jackson Tn and my car started making a terrible noise. I was very concern. Called Carmax in Jackson Tn took my car there they worked me in pretty quick. When they pulled the wheel off the found a pebble had past the dust cover and was rubbing between breaks and rotary. They removed the pebble and all was good. Thank God there was no damaged. Tech put my tire back on and sent me on my way. They didn't charge me nothing.. Thank you
by Outdoorsman from Billings, MT
January 24, 2019
One week after my purchase of a 2018 Compass Trailhawk, my vehicle began leaking transmission fluid and spent 5 weeks in the shop. I made my first payment while driving a rental. My next vehicle will be a Toyota
I received excellent customer service from start to finish. The team made every effort to get the vehicle I wanted. I highly recommend Jackson Motors to those searching for your next vehicle.
Jeep Compass 2018 - Great vehicle!
by Chris from Front Royal, VA
January 23, 2019
My wife and I purchased this vehicle to have a safe and comfortable 4x4 for our new baby. This vehicle drives like a luxury vehicle. It is very smooth on handling, very smooth shifting and just great vehicle overall. This vehicle gets better gas mileage than my wife's Mazda 3 used to get. The interior is very comfortable as well. I would recommend spending an extra couple hundred dollars and getting the heated seats and steering wheel in cold climate areas. Great handling in the snow. It has settings for sand and mud but my wife won't let me take it in the sand or mud =)
In my almost 70 years, I've purchased several trucks and cars and have learned to detest dealing for a car. But Helms was a different story. There was absolutely no pressure and they worked hard to give me what I wanted when I bought my certified Ram. They did everything for me. I just had to get into the truck and drive away. I will go back to Helms for my next truck. They are my dealership!
I dealt with Jamie Joyner who is excellent at her job. Before I drove out, she made sure I knew how to work all aspects of the truck. She knows her way around a truck and answered all my questions. Steve owns the company and was right there helping her. Excellent is all I can say about the experience.
It’s great for the money I spent
by Oregon2008 from Medford, Oregon.
January 19, 2019
It’s meet my needs for day to day, gas mileage is good for the type of car it is. Good for family and little kids in the back but not sure about adults honestly it’s small on the inside
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