I have bought many cars over the years (more than 20) and without a doubt this was the best experience that I ever had. Alan was honest, courteous, knowledgeable and excellent at follow-up. I received a good price on the car and a very fair value for my trade-in. Most was handled over the phone before I even got to the dealership. The actual purchase was handled quickly and efficiently by the sales manager. I can't say enough about the professionalism at this dealership.
It's been just over 2 weeks since I bought my absolutely amazing 2017 Ram 1500 sport night edition for here. I had spent about 2 months online shopping and searching for just what I wanted using a 200 mile radius for my search. When time came to start contacting dealers as luck would have it Lancaster Dodge had what I wanted as did a few other dealers. However John Hatzis was the only dealer that seemed to want to earn my business. I can be a tough customer and ask question after question. Luckily I was contacted by the internet sales manager John Hatzis. John was the only salesman who literally answered all of my questions in a timely manager or at all. I was shocked how little effort others wanted to put into earning my business just relaying to emails with "can you come in today for a test drive (which translates into "so I can hard pressure you into buying something you really don't want today"). John not only answered about 100 questions of mine but never once tried to get me to come in until I was ready. At no point was there any pressure. I was comfortable. All details for the cost and fees were laid out upfront so I knew exactly what I would be paying (now let me mention here the price was less then any of the other dealerships I had contacted on virtually the same vehicle and none could or wanted to try and match it without me coming in first). What made me decide this was the place I would buy my new truck most of all was when I sent John an email clarifying all for the taxes and dealer fees etc as well and final price. I had been grossly misinformed by several dealers about a few of the fees. I was prepared to spend almost 2K more for the vehicle thinking they were standard fees I could do nothing about. John quickly showed his honesty and integrity by informing me many of these fees are massively overinflated or totally fake. He could have taken me for another 2K I wouldn't have questioned but he didn't. That was the moment he truley earned my present and future business. When I arrived at Lancaster Dodge, the vehicle was ready and waiting for me fully detailed as John had promised. He went over a few things and went right to work to get me out as fast as possible (my request as I had a 2 hour drive to pick my youngest up from day care). The this g that impressed me the most with his customer service was after I had stepped out of the finance office having officially bought the vehicle John on his hands and knees polishing the wheels because the detail shop didn't do in his opinion good enough of a job. I told him it was going g to most likely rain and he didn't need to do it, and he responded with "I promised you it would be done so I will finish it". That's real customer service and integrity rarley seen from. Car salesman. In 5-6 years or so when I am in the market for another truck Lancaster Dodge will be my first stop. Business earned. On another note everyone I spoke with there for other salesman to find and we're equally polite and friendly.
After purchasing a Dodge Challenger a couple of months ago, my wife and I were discussing the quality and workmanship of the new Chrysler products.
So we decided to look for a Dodge Charger R/T for her.
We have been "equal opportunity" when it comes to OEMs and dealerships. We have owned sports cars from each of the major brands over the years. Outside of owning RAM trucks, it's been quite sometime since we have purchased a new Dodge performance car. Hence, the Challenger and now our search for a Charger.
After researching what was available in the configuration we wanted, our search brought us back to John Hatzis, at Lancaster Dodge.
Lancaster Dodge had exactly the configuration and color we were searching for on their lot. John is pleasant to work with. His no pressure attitude and knowledge will put you at ease. Now we own a Dodge Charger R/T Road & Track wearing Go Mango paint.
Although we didn't purchase our Challenger through this dealership, due to the overall configuration (Scat Pack Shaker in Maximum Steel) was not available. John was most helpful during that particular search.
So, if you are looking for a great vehicle at a good price, see John at Lancaster Dodge...you will be glad you did!
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
I did an 100 mile search for a specific vehicle I was looking to purchase. I found the newest model, with low miles and cheapest price at CarSense. I called and made an appointment with Mike Hallman. Mike was great to deal with and was very helpful with providing information. My experience consisted of the following:
- The car was practically brand new with very low mileage.
- The price was the best within a 100 mile radius.
- I was genuinely surprised by the amount they gave me for my trade-in. I'm use to getting low-balled on trade-in's not MORE that I expected!
- Test drove the car and committed to the purchase. Mike searched several financial institutions and got me a great rate.
- In and out of the dealership in record time.
Just a great experience all around. I feel that I got a great deal. No haggling on the price or trade-in removes the stress from the process. I guess it helps when the price and trade-in are generous and fair. I would recommend CarSense to anyone looking for a new vehicle. By the crowd of people at the dealership, I think many people would agree with me!
Had a great experience finding the right car for me within my means. No pressuring to buy a car I didn???t feel right in. Had a few requests that were met with LNP problem. Mr Hammond was ver friendly and professional. Would deffinstelt recons this dealer as I already have!
Nice and friendly salesman, service was very polite, helpful so far love the place, love my new Jeep Cherokee, nice place to wait for service, MY SALES PERSON NAME IS TAZ, KEEP IN TOUCH WITH ME VERY NICE
We spent the day at this dealership and couldn???t have had a better experience. They met our needs and went above and beyond to accommodate our requests. I am so impressed with our salesman, he really treated us well and his experience showed. He was so patient with us and I am confident he gave us the best deal possible.
Dave Baldwin, my salesman was a perfect match. Very helpful when transitioning to a new Jeep Compass from a much smaller Mitsubishi Lancer. He was very knowledgeable about the various incentive programs available and picked the perfect vehicle for me and my driving needs. I would recommend not only Dave Baldwin but the Jeff D'Ambrosio Auto Group for your next vehicle lease or purchase.
On Monday, October 29, I purchased a 2018 Jeep Compass with the experites of Jeremy Winters. Jeremy was fantastic, he was so knowledgeable. I went to the dealership to look at two other cars the compass was not even on my radar. Jeremy showed me what I wanted to see but then he suggested the Compass, and I knew this was the car, if it wasn???t for Jeremy???s expertise and knowledge of people and cars, I would Never have been satisfied. This is the fifth car in our family that we have purchased at Jeff D???Ambrosio by Jeremy. I just want you to know that you have a Gem in Jeremy. He is so friendly, customer orientated and a pleasure to work with. He has made me one happy customer. Thank you so much Jeremy for beeing a caring and wonderful person. Sincerely, Judi McCulley
Zach did a really good job at getting me into the car i wanted at the price i could afford. He made everything very simple and everything went smooth and efficiently. I love my new vehicle and i am definitely very satisfied. Thanks to Zach and all others who made this sale a great experience for me.
I bought a 2015 Chrysler 200 s from Quigley Chrysler Dodge Jeep and Ram. All of the people who i talked with were very helpful. It was a positive enjoyable experience. They answered any and all questions i had. They gave me a reasonable price for my car i was trading. I received a very good deal on my Chrysler 200 s. The salesman who helped me with the purchase of my car was Ed Mcgrath Jr. A+ If you have any questions ask for Ed.
This is a no hassle dealership. Alan was great at knowing the vehicle specifics. No pressure to buy. The buying was easy and fast. They cleaned my car up beautifully prior to leaving the lot. Love my new ride!!!
Courteous friendly staff. Made the experience very comfortable and enjoyable. Lance was very helpful without being pushy. Answered all questions or found the answer and called us back. Love the T&C.
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