Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Went to them unsure about which vehicle I wanted or needed. They responded in kind, listening, and providing the information needed without upsale pressure.
Both Benjamin, and ultimately Steve Kendrick, put me over the finish line and into the best vehicle of MY choice, and exceeded my expectations!
The process was pleasurable, and satisfying. I shall recommend their services to both family and friends.
GREAT BUYING EXPERIENCE, SALESMAN ANTONIO WAS GOOD AND FUN, HE TOOK MY BARBS AND KIDDING IN STRIDE. RONICE THE GAL THAT DOES THE PAPER WORK HAS A GREAT PERSONALITY, SHE COULD TAKE MY KIDDING AND FIRE BACK A COMEBACK, HAD A GREAT HANDSHAKE.
ONLY PROBLEM, DOING THE PAPERWORK TOOK TOO LONG, I PRESUME BECAUSE QUITE A FEW CARS WERE SOLD THAT DAY
They checked me in before I could get out of my truck with a I Pad and asked me to wait in the very nice waiting room. They sent me a text to ask if I would like anything. Within an hour the nice lady handed me my keys and asked me to see the cashier for my receipt and I was on my way.
Went here looking for a new 2015 Grand Cherokee. Tried to buy elsewhere and dealt with some horrible people! Made my way out there not expecting much better as a car salesman is a car salesman, but I couldn't have been more pleasantly surprised! Jésus was the sales manager and he was awesome! No pressure, easy going, worked with me a lot. And it was a fast experience! I wasn't in the show room for 5 hours like the last time! Would highly recommend.
In the service department, Dan was nice, and helpfu, he took good care of me, and my car. I didn't have to wait long to get service.
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