Came down to Santa Fe to look at a vehicle we had seen online. When we arrived everyone was nice and greeted us as soon as we drove up. The sales staff was very pleasant to deal with. They made sure we recieved the best deal for the vehicle we wanted. Overall it was a great buying experience.
The reason for the 4 star on Customer service is when I arrived at 0700 to be sure to get in at 0730 [your request], is when the service person (no Name tag). told me that they couldn't get the service until the people came in later.
The gent was tall and had a beard and an accent.
Please, when you say the time be that time. Also when you ask how long it would take, (to determine if you wanted a ride home to wait), I was told the service that I needed would be about 40 minutes - - -was not.
I have to drive from Albuquerque to Santa Fe to get the oil changed on my Ram 2500 Diesel. I did not make an appointment for an oil change and they were booked solid. After talking to Dominic, he was able to fit me in somehow, with their busy schedule. Less than two hours later I was done. Very much appreciated.
Carlos Vigil is great, always has a smile and communicates everything you need about the service needed. Everything was completed successfully and quickly. Carlos is a great representative for your dealership!
I have purchased 4 cars from Lithia Santa Fe and have always received great customer service.
One of the many reasons I keep going back is Corey Volmer and Mark Nussbalmer. The entire
Staff is very welcoming but those two always seem I know what I like.
Went in to make an appointment for an oil change. Which was booked up for at least a month. After talking to the service rep. I was able to be fitted in somehow, with their busy schedule. Two hours later I was done. Much appreciated.
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