On 8/10/2017, on my way down to Long Beach Island for vacation, my check engine light comes on. Knowing that a diagnostic had to take place but for now, I opened the hood to make sure the oil cap was on correctly and did did a quick visual check to make sure nothing was out of place. That past Monday the 7th, I brought my 2014 Jeep Grand Cherokee Limited in for the Summer Travel Special (to include an oil change, topping off all fluids, etc.) to Autoland in Springfield, NJ however, they DID NOT top off any of my fluids or complete the multi-point inspection, test battery check cabin air filters or check belts and hoses. I immediately noticed the engine coolant was right at the fill line and the power steering fluid reservoir was completely empty. I paid for the service which I did not receive and they provided the bare minimum service. Shame on you Autoland! Not knowing if this was a serious problem or not, I contacted Manahawkin Chrysler Dodge Jeep Ram and spoke with Fred Reinhold. I explained the situation and he and his team were a pleasure to deal with and could not have been more accommodating. Fred was able to take in my truck, top off all the fluids at no charge (which Autoland failed to do) and explained what needed to be done to clear the check engine light. It turns out that the Engine Oil Pressure Sensor was defective. I do hope corporate views this valuable feedback because when you have a dealer like Manahawkin Chrysler Dodge Jeep Ram, they are the ones that deserve extra incentives and accolades (especially Fred Reinhold). If I did not live so far away, I would 100% get my truck serviced with them. As for Autoland, their business practices are questionable (at best) and I am truly disappointed in the sequence of events that have taken place. Quality control at their facility is extremely poor (along with their staff) and should be investigated. Thank you for your time and well done to Fred Reinhold along with everyone at Manahawkin Chrysler Dodge Jeep Ram. Sincerely, Daniel Aguanno
Recently, I stopped at the Manahawkin Chrysler Dodge Jeep Ram Dealership in Manahawkin N.J. because it is time for a new truck (my current Dodge Ram 4x4 has over 185,000 miles on it). While looking at the Ram trucks on the lot, I encountered salesman Massimo Pulvirenti. From the very start of my conversation with Massimo, it became clear to me that he is very personable, and very knowledgeable about his job. He answered all of my questions clearly and precisely, and he definitely isn't what I would call a "pushy" salesman. He was very friendly and helpful, someone I felt comfortable dealing with in the otherwise high pressure sales environment that we all too often see today. Once we determined there was no truck on the lot that would fit my needs, Massimo took the time to go online and search for one for me, but again, he was not successful in finding one with the features that I want. He then went online and "built" the exact truck I want, and after a very short and professional negotiation, I gladly ordered the truck from him. So, the only "negative" thing is that I have to wait for my truck to be built and shipped from the assembly plant. I feel like a little kid waiting for Christmas day! I can honestly say that had it not been for Massimo's extraordinary knowledge of his trade and his courteous "no pressure" attitude, I probably would have gone home that day without purchasing a truck. Thank you Manahawkin Chrysler Dodge, and a BIG thank you to salesman Massimo Pulvirenti!
This is the 5th Jeep that I have leased from Manahawkin Chrysler Dodge Jeep Ram. Each time I've leased I've used John Constantine and I've been extremely pleased with each and every deal. The process from start to finish has been smooth and painless. If the vehicle I wanted wasn't on the lot, John was able to locate it and get it there quickly. If/when I need another Jeep in the future I know where I will be going!
I lease a vehicle every 18 months (1 for the fam, 1 for me) sometimes spending 3 hours or more to finalize and leave with my new car. This was by far, the fastest, most hassle free, no games experience I have ever had buying a car. I worked with Mike over the phone and via text, got the exact car in the exact color and features for a great price. The best part is I got to the dealership @ 10:30am and left in my new Kia Sorrento at 10:52am. Thats right...22 minutes! Amazing! I totally recommend Mike Tiedermann and Toms River Kia
I was looking for a Jeep Wrangler Unlimited in a specific color and with specific options. I found the vehicle I was looking for at Atlantic using an Internet search. This vehicle was priced over $2000 lower than comparable vehicles at other dealers. In fact, several other dealers said that this was just a pitch to get me in the door, then I would end up paying other fees like dealer prep to cover the difference in price. So I was skeptical that I would actually get the advertised price. I spoke with Tonya several times, who answered all of my questions and assured me that the price was valid and there would be no hidden charges. She also said I should be able to get a quote on my trade-in that would be comparable to the trade-in quote from another dealer. So even though Atlantic was over 2 hours away, I decided to take a chance and make an appointment. I'm so glad I did. I came into the dealership and met Chris, one of the sales guys. He showed me the vehicle, which was exactly as advertised, let me take a quick test drive, and then we went through the purchase process. It was painless with no surprises. No haggling, no pressure, no tactics like "I have to check with my manager", etc. I drove away that night in my new Jeep, and received the same amount for my trade that I had been quoted at other dealers. And the purchase price and other fees were exactly what had been quoted. I had to come back a few days later to complete the financing, but didn't have a lot of time. I called the night before to let them know. When I got there, they had everything ready, and I was in and out of the dealership in 20 minutes. I would definitely buy from these guys again, they are very professional and honor the prices they quote. Highly recommended!
I worked with Corey to lease a 2017 Jeep Wrangler Sport 4dr. I knew it would be a good experience when he offered me a bottle of water and when I said yes, I watched him buy it out of the vending machine for me. Good customer service! I was stuck between leasing and buying used. Corey was very patient with me throughout the process and explained things well. Once we made a deal, he expedited the paper work process so that I wasn't in there longer than I had to be. In the end, I went home with this vehicle at a lease price that I was happy with. Thank you!
My father & I went to Atlantic Auto Group to purchase a new car for him. Our salesman Don Anthony & Sales Consultant Joe Q. Made our experience as easy as possible. They were polite, easygoing, and very knowledgeable. We didn???t have to deal with the normal back and forth about making a deal and talking to a manager. I would highly recommend them to anyone! Viki G.
I had a great experience with everyone, Kevin, Miguel and the finance manager. All very nice, gave me a great deal on a new jeep. I couldn't be more thrilled. Miguel was very knowledgeable about the Jeep wrangler and the UConnect System, which was a big help since I've never had a fully loaded vehicle before. Thanks to everyone at Atlantic Auto Group for being awesome!
Fourth car I've purchased at Atlantic. Ask for Miguel
by Elise_gavin from DealerRater.com
November 6, 2018
3.9 (381 reviews)
The last car I bought at Atlantic was a lease. 6 months into it I got an outside sales job and racked my miles up through the roof. I was 20k miles over my limit and I desperately needed to fix the problem. I went to Atlantic and explained my situation. I was introduced to Miguel and he was amazing. He listened to my issues, gave me all my options and helped me get into a better vehicle at the cheapest rate possible.
Professional and friendly - great people to deal with!
by Lynngymnast12 from DealerRater.com
November 5, 2018
4.8 (651 reviews)
We stopped into Manahawkin Dodge Jeep Ram just to inquire about their trucks and we walked out with a brand new 2016 vehicle! We have been all over NJ and PA looking to buy a different make and model truck and found absolutely nothing. But Manahawkin Dodge Jeep Ram gave us the deal we had been searching for. We knew nothing about Ram trucks but fell in love with the RAM 1500. They also took our trade at an extremely fair price. We were very impressed with their professionalism and everyone in the dealership was courteous. We were pleasantly surprised especially because it was a holiday weekend, late at night and the employees had been putting in very long hours. Rich DelVecchio, our salesperson, had his hands full as the dealership was very busy that day. He more than managed to take great care of us. We were very impressed with his customer service. Rich stayed with us until the very end! He stood in the pouring rain at 9:30 at night, took the time to hook up the blue tooth and explain everything we needed to know about our new vehicle. Blaise Scibetta was also very helpful and was responsible for getting us the deal! He was very upfront and worked hard on getting us to where we needed to be. Thank you and we will definitely recommend you guys!
I absolutely recommend coming to this dealership if your looking for a new car. Everyone I encountered was so friendly. They were absolutely great. Miguel was truly wonderful though. He listened as I talked his ear off. He really understood my needs and did an amazing job working with me when it came to buying my jeep! I would truly recommend going to this dealership and working with Miguel! It was definitely a wonderful experience! ????
This is my second purchase at Atlantic and both experiences have been smooth and easy. I've gotten great deals both times and would recommend anyone looking for a jeep head down there.
Excellent place and staff! I am on my fourth purchase there
by vpecoreno from DealerRater.com
December 3, 2018
4.8 (651 reviews)
Excellent place and staff! I am on my fourth purchase there since 2012 and the deals and attention have only gotten better! Adam, Eric and all go above and beyond to always be there and help with all of my needs. They crunch the numbers and work miracles, I'm a very picky and difficult person to deal with but this place always does the right things in my world!
My experience here was with Miguel Mejias and Daniel Peters both did a great job of finding exactly what I wanted and needed while also making the process fast and easy! I would definitely recommend Atlantic and I would definitely be a return customer!
I purchased A Ram 1500 pick up from an independent dealer, who was supposed to be reputable. I drove the vehicle for approximately 4000 miles and developed a knocking noise from under the hood, as well as the transmission area. Concerned about any engine damage, I took the vehicle to Manahawkin Dodge and worked with Joseph Peters, Service Manager. He informed me that they would need to run a diagnostic, but the cost would be deducted if work had to be done. To make a long story short, it had to be a total engine replacement. Contacting the other dealership was a total waste of time. They would not and did not offer any help in any way, claiming my two month warranty was expired. Joe understood my circumstance and did EVERYTHING in his power to help me out. The NEW, not a junkyard engine, was ordered and replaced in under a week. I could not believe the truck when I saw it. Completely detailed inside and out and it ran like a charm. Exceptionally fair priced with a 3 yr./100,000 mi. warranty. Joe was such a pleasure to work with that I will now be taking my business to this dealership from now on. Also, they even offered me a loaner car, at no cost. This is what I call being treated with respect and dignity. Thanks, Joe, for all you did!!!
by Robert J. Roggenstein,Customer & Local Realtor from Barnegat, N.J.
November 5, 2018
4.8 (651 reviews)
I called the Service Mgr. at 2 p.m on 11/2/16 with a dash board ABS Sensor Light. I was told to come right in to check the vehicles ABS System. I did so and a faulty sensor on the rear wheel was found & repaired in 45 Minutes. It does not get better then this!
Service Mgr. is always responsive and helpful. I rate them a 5 out of 5.
Great Job Guys!
Gave them 5 stars because everyone on the floor was friendly and honest. Excellent customer service. Would recommend to anyone looking for a new/used vehicle
I was referred to this dealership by my sister who had a great experience. I called and spoke to Darrin to make sure the specific SUV I was interested in was there. It was and he invited me to come right over to test drive it. He was very polite, easy to work with, and answered all my questions. I did not once get that pressured feeling these dealerships like to give off trying to say anything just to get rid of the vehicle. I got a great deal on a 2012 Dodge Durango. The car was a recent trade in so it still needed to be cleaned and safety checked which worked out because I needed time to get a ride back to pick it up so in the meantime they ran it through the necessary testing, did an oil change, and detailed it. It looked like a brand new car when I returned!! They had the car fax available for me to view and gave me a copy. The whole buying process was so easy and quick. I am beyond happy with my purchase and my experience. I would definitely go back here for my next car. And I will recommend them to anyone I know looking to purchase a car.
excellent and friendly service - highly recommended- service exceptional and sales people knowledgeable - leased car. pick up monday. ashley was the best - and very patient what more can i say
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