My experience with the salesman Jay Hernandez and Allen Samu
by Cicely from DealerRater.com
November 21, 2018
I want to thank Jay for the awesome work. This process was very short and well worth the time. Thanks for everything and Happy Holidays. I would recommend this car dealership and Jay to all my friends.
Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
As always everyone at Sewell was so considerate and professional. I was supplied with a loaner car so we could run some errands while it was being serviced and all was done in a timely manner. I would highly recommended Sewell to all of my friends.
Finding a new car is so stressful especially when having to do it in a hurry. Mo really helped us through the process. When I wanted to tear my hair out he along with my fiance really calmed me down. I will definitely come back and recommend.
Steve was great to work with. Professional, responsive, prepared, and trustworthy describe my experience with Auto Centrix. I flew in and took delivery at their location and would do business with Steve again. The car was exactly as advertised and the paperwork was a breeze.
Working with James Smith over the phone was excellent customer service. He arranged the transportation of my car from TX to UT, overnight paper of agreement of sale to me. Being the first time buying a car out of states, I will recommended Dallas Lease Returns to my friends over here in Utah. overall this was excellent service even I feel myself I was in the dealer. Thank you James.
I'm still working on possibly purchasing a vehicle from them but the service has been great. They're professional and personable. They also haven't been pushy but made me feel they're truly interested in doing what it takes to help me find the right car.
Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
John made the normally aggravating auto buying experience enjoyable. He was not pushy but allow us to go at our pace. He took the time to explain all of the features of the vehicle and answered all of our questions. Would recommend John to everyone.
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